Data Analyst

Are you looking for a place where innovation and collaboration join forces to support a vision of Health for All?  Do you thrive in environments where you can roll up your sleeves and create and enhance an infrastructure that helps drive a national impact?  The PA Education Association (PAEA) is looking for you: a creative, driven professional to join our team as a Data Analyst. 

The Data Analyst is an expert in PAEA’s data – from its collection and storage, to querying and reporting, and finally the interpretation and communication of findings, with the goal of achieving a better shared understanding of PAEA’s positioning to serve its members.   

This role serves to support PAEA’s mission by facilitating the proper use of Association data through direct interaction with PAEA staff in fulfilling data-related needs and indirectly through contributing to the creation and maintenance of a sound information infrastructure and reporting mechanisms. This position requires a deep understanding of Salesforce, providing technical expertise to help the Association get an accurate picture of its members/membership, their needs, their interactions with PAEA, and supporting/enhancing PAEA’s value proposition.   

This position may be exposed to sensitive and confidential information daily, this individual is responsible for maintaining the confidentiality that knowledge of such warrants. In this position, employees must respect and protect the privacy, confidentiality, and security of all personal information to which they have access in the performance of their duties for PAEA, in accordance with PAEA’s Privacy Policy and the PAEA Employee Handbook that all employees must sign. 

Specific Responsibilities: 

 Data Analysis and Reporting: 

• Create, maintain, and enhance reports and dashboards that leverage Association data to support internal operations and offerings to members.  

• Collaborate with stakeholders to gather reporting requirements and to refine inquiries, ensuring the right questions are being asked of Association data to get meaningful and actionable answers.  

• Query, aggregate, format, and analyze data in a way that is consistent with best practices and creates the opportunity for meaningful analyses and conclusions.  

• Create data visualizations in Salesforce and Tableau for internal and external audiences.   

• Assist staff in interpreting/using reports, routinely engaging in iterative refinement to arrive at finished products that meet business needs.  

 Data Quality and Documentation:  

• Ensure Association’s data is in alignment with its data model and as complete, accurate, and robust as possible.  

• Conduct regular, systematic assessments to ensure data quality within PAEA’s data structures, particularly the Salesforce ecosystem.  

• Assist staff in troubleshooting and remedying identified issues in the Association’s databases (e.g., incorrect Contact information or Affiliation errors), educate staff on, and implement, where possible, mechanisms to uphold data quality.  

• Document own work and processes and contribute to PAEA’s overall documentation efforts by routinely revisiting and revising documentation to support a shared understanding of PAEA’s data model. 

Salesforce Administration Support: 

• Contribute to proper Salesforce data governance and integrity by supporting PAEA efforts in appropriately defining user access and ensuring data is complete and accurate.  

• Support colleagues’ management of Association data and Salesforce processes, including, but not limited to, maintenance and governance of data and fields, groups, flows, and security-related components (permissions, roles/profiles).  

• Facilitate data literacy and usage across the Association and across various user proficiency/comfort levels, including monitoring/promoting user adoption, curating/creating training materials, and providing education/training, as needed.  

• Stay abreast of the platform’s new tools, capabilities, and updates, and recommend data management solutions to improve existing practices or achieve business requirements. 

Other Duties 

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.