About Soldier Hollow
Soldier Hollow Nordic Center is home to a state-of-the-art biathlon range that was used for the Salt Lake 2002 Winter Olympic Games. The facility also features a 31-kilometer trail system for cross-country skiing and snowshoeing in the winter, as well as mountain biking and hiking in the summer. It is a dynamic multi-use facility focused on developing and growing participation in winter sports in Utah. As a part of the Utah Olympic Legacy Foundation, our mission is to cultivate champions in sport and in life, deliver experiences that inspire communities, and celebrate our Olympic Legacy for years to come.
About the role
A Guest Service Lead is responsible for overseeing the guest service team, ensuring exceptional service delivery, and addressing athletes, coaches, and guests’ inquiries and complaints. They manage daily operations, supervise and train staff, and coordinate with other departments to enhance the overall guest experience. Additionally, they handle escalated issues, monitor service quality, and implement improvements to maintain high standards of guest satisfaction.
Major Tasks and Responsibilities
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Guest check-in and check-out:
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Customer service
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Staff supervision and training
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Operational oversight
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Reporting and documentation
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Billing and payments
Candidate requirements
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Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.
Employee Benefits/Perks
Unlimited Winter Tubing for you, and 6 free friends/family vouchers (employee vouchers are non-transferable and cannot be sold).
