SOHO GUEST SERVICES

About Soldier Hollow 

Soldier Hollow Nordic Center is home to a state-of-the-art biathlon range that was used for the Salt Lake 2002 Winter Olympic Games. The facility also features a 31-kilometer trail system for cross-country skiing and snowshoeing in the winter, as well as mountain biking and hiking in the summer. It is a dynamic multi-use facility focused on developing and growing participation in winter sports in Utah. As a part of the Utah Olympic Legacy Foundation, our mission is to cultivate champions in sport and in life, deliver experiences that inspire communities, and celebrate our Olympic Legacy for years to come. 

About the role 

As a Guest Services Representative you will be responsible for providing excellent customer service while interacting with athletes, coaches, and guests. 

Major Tasks and Responsibilities 

• Help Guests Check-In  
• Offer great customer service 
• Help with administrative tasks 
• Billing and payments

Complete all required in-house training. 

All other job responsibilities as assigned. 

Candidate Knowledge and Essential Skills 

• Experience working with the public. 

• Friendly manner and excellent communications skills. 

• Superior organizational, coordination, multi-tasking abilities with strong attention to detail. 

• Must enjoy working in a team environment. 

• General knowledge of Soldier Hollow Nordic Center, its purpose, and use for the future of Utah. 

• Self-starter attitude.  Ability to work with little supervision once daily direction has been given. 

• Willing to be flexible, completing additional tasks as needed, such as serving as parking attendant, ticket sales, or filling in for other staff when needed. 

• Strong computer skills including proficiency with PC applications and Microsoft office programs. 

• Knowledge of point-of-sale system (trained on site). 

Minimum Requirements 

• Minimum 15 years of age. 

• Flexible work schedule – must be available to work days, evenings, weekends, and holidays. 

• Ability to work outdoors in all temperature/weather extremes. 

• Ability to lift 20 pounds. 

• Must be able to stand on feet for extended time. 

• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. 

• Hearing – to converse with others in a normal conversation. 

• Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting. 

Employee Benefits/Perks 

• Unlimited Winter Tubing for you, and 6 free friends/family vouchers (employee vouchers are non-transferable and cannot be sold).