MTN ADV LEAD II

About the Utah Olympic Park 

Built for the Salt Lake 2002 Olympic Winter Games, the Utah Olympic Park is a dynamic multi-use facility with Nordic ski jumps, sliding tracks, a 2002 Winter Games museum, and a multitude of adventure activities.  As a part of the Utah Olympic Legacy Foundation, our mission is to cultivate champions in sport and in life, deliver experiences that inspire communities, and celebrate our Olympic legacy for generations to come.  

About the role 

As a Mountain Adventures Lead II you will be responsible for overseeing daily operations of all activities and ensuring staff are operating as outlined in the Local Operational Procedures.  The Mountain Adventures Lead II must be able to open and close all activities and troubleshoot any complications.  The Mountain Adventures Lead II must have leadership skills and be a positive role model, with the ability to direct, empower and discipline staff.  Serving as a key member of the Mountain Adventures Department, the Mountain Adventures Lead II will work closely with other Mountain Adventures Supervisors and will report directly to the Mountain Adventures Management Team. 

Major Tasks and Responsibilities 

• Communicate and coordinate with Guest Services, Corporate Sales, Lift Operations, Patrol and Public Programs regarding staffing activities and events. 

• Oversee staff within their assigned area.  

• Oversee and coordinate with Mountain Adventures Manager and supervisors regarding staffing included but not limited to: 

  • Staff assignments 
  • Employee accountability 
  • Disciplinary and positive actions 
  • Employee training 

• Utilize and maintain necessary paperwork and record keeping regarding: 

  • Employee event records 
  • Incident reports 
  • Lead reports 
  • Daily Inspections 
  • Training Reports 

• Fill in and work any activity and position within the department as needed, including lunch rotations. 

• Deliver morning safety meeting and track daily reports and inspections, follow up as needed. 

• Communicate any issues noted in daily reports and inspections to the maintenance supervisor.  

• Maintain guest and employee safety as a top priority and follow all safety protocols and procedures.   

• Make quick problem-solving decisions pertaining to customer complaints, operations, and staff. 

• Assist in training new and returning guides.  

• Meet with Mountain Adventures Management Team. 

• Safe operation of park vehicles. 

• All other job duties as assigned. 

Candidate requirements 

• Must demonstrate leadership and be a positive role model. 

• Must be comfortable overseeing public activities that often occur at height or speed. 

• Familiarity with climbing harnesses and rescue techniques helpful but not required. 

• Superior organizational, coordination and multi-tasking abilities. 

• Understand emergency procedures and respond to situations in a professional manner. 

• Ability to work in a team environment in the outdoors in all weather conditions. 

• Must work well with children. 

• Must have excellent customer service skills and be able to deescalate stressful situations with guests. 

• Must be highly motivated, flexible about work assignments, and maintain a good attitude. 

• Minimum 18 years of age, but 21 & up preferred.  

• A valid Driver’s License. 

• Flexible work schedule – must be available to work days, evenings, weekends and holidays. 

• Able to navigate through all course elements with confidence and ease. 

• Comfortable at heights. 

• Ability to lift 75 pounds. 

• Must be able to sit and stand on feet for extended periods of time. 

• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. 

• Hearing – to converse with others in a normal conversation. 

• Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting. 

Employee Benefits/Perks 

• Unlimited Park Passes for your immediate family. 

• 6 friends or family passes (employee vouchers are non-transferable and cannot be sold). 

• Monthly staff parties. 

• 20% off in the museum gift shop.