Quality Project Coordinator

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Develops detailed project plans, defines project scope, and oversees the execution of quality improvement initiatives.
• Effectively communicates and collaborates with all stakeholders.
• Maintains strong relationships with stakeholders, including participants, associates, and executive leaders to ensure project alignment with organizational goals.
• Maintains comprehensive project documentation, including progress reports.
• Ensures all projects comply with healthcare regulations and standards, maintaining high-quality care and participant safety.
• Identifies and mitigates project risks, ensuring timely and successful project completion.
• Provides training and support to associates to ensure they understand project goals and the process improvement process.
• Identifies opportunities for process improvements and implements changes to enhance project outcomes.
• Co-Chairs the internal Quality Improvement Committee
• Completes grievances assigned.
• Detect patterns in grievances and collaborate with organizational leaders to implement improvements. A key responsibility is driving sustained change to reduce the number of grievances received.
• Administers exit surveys for participants who have disenrolled.
• Generates reports, analyzes data, and creates presentations.
• Performs audits and monitoring tasks.
• Formulates and implements policies and procedures.
• Supports leaders in preparing for regulatory interactions.
• Contributes significantly to regulatory audit preparation and execution.
• Other duties as assigned by the Quality Manager

• High School Diploma or equivalent.
• Bachelor’s degree in healthcare related field preferred or equivalent experience in operations or project management.
• Minimum of 3 years of experience in healthcare quality.
• Lean Six Sigma and Certified Professional in Healthcare Quality (CPHQ) certifications preferred.