Specialty Services Support -PT

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Point of contact for outside facilities, to provide information and support as it relates participant care
• Enters and updates information in the electronic health record as needed to ensure consistency with documentation
• Stays up to date with participants health information and correspondence in the electronic health record
• Data retrieval for RMHCS medical providers, as requested, from participants diagnostic purposes
• Works closely with participants and outside contractors/vendors as it relates to participant needs to include communication and coordination of participant scheduling
• Compile and abstract data from medical records
• Participates in continuing education classes and any required staff and training meetings
• Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families
• Requests medical records to support need for procedure or care to be provided
• Must be able to analyze medical record documentation to determine if all components are available to support medical necessity
• Administrative support to SS team with orders tracking
• Will perform retrospective reviews and request visit notes from outside providers
• Will help follow up on orders and upload necessary documentation
• Other duties as requested/assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Companys Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Participates in and completes regulatory compliance trainings within the prescribed deadlines
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency

QUALIFICATIONS AND REQUIREMENTS:

• Medical office background required
• Knowledge of medical terminology preferred
• Experience- Two years of health care experience with emphasis in geriatrics, acute care experience is a plus
• One year of experience with the frail elderly population preferred
• Broad knowledge base of health care problems of the frail elderly
• Strong knowledge of electronic medical records and experience with using electronic medical records, knowledge of records forms and formats
• Skilled at locating specific data in medical records
• Excellent written and verbal communication skills with both internal and external customers required
• Proficiency in word and excel preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be a hybrid role requiring individual to come into the office 50% of the time.

Physical Requirements This job operates in an office environment and is largely a stationary position (over 50% of the time), however, some filing is required. This requires to the ability to move files, filling out paperwork and bending/standing as necessary. Operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer for nearly the entire workday. Requires the ability to read paperwork, computer screens and communicate effectively through use of verbal and/or written forms. This role often is required to position oneself in a kneeling, bending, or crouching position to reach, install, or remove computer equipment. Requires the ability to move boxes, files, supplies/equipment up to 15 pounds using appropriate body mechanics.

Environmental Conditions This role operates in a closed office environment. Work-space may be shared. Working conditions may be noisy with fluctuating indoor temperatures. May be exposed to a risk of bodily injury through contact with moving instrumentation, substances and other conditions common to an office environment. This job requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines.