Customer Service Representative I

The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers. 

Job Duties 

• Answer phones in a friendly, professional, customer-centric manner. 
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers. 
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting. 
• Point of primary contact for all customer service-related issues.  

Job Requirements

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
  • Ability to compose clear, concise messages via email and instant message.
  • Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

• Candidates must be available to work the following shift
  • 10:30 am – 7:00 pm (CST)
  • Monday through Friday

Benefits

AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing. 

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical