POSITION SUMMARY
The Support Specialist is a unique position that would have call center customer service experience. Key factors for this position are being a clear communicator, problem solver, continuous learner, and a great collaborator. The ideal candidate will prefer working in a fast-paced environment, be able to multi-task, and work well individually while understanding the importance of our team goals and objectives. Change is inevitable and the need to continually adapt is a must.
The hourly rate is $24 - $25 per hour plus a potential annual bonus, based on performance.
What you will be doing:
- Answer incoming phone calls, live chats, and emails to assist billers in processing payments, answering questions, and navigating customers within our platform.
- Place outbound calls to follow up with billers on processing payments.
- Go above and beyond to provide an amazing experience with white glove treatment.
- Develop an expert understanding of BillGO’s processes and biller user experience.
- Work closely with product and engineering to log and track bugs and make suggestions to improve our customers’ experience based on customer feedback.
- Operate as the conduit between end-users, Enrollment Team, Product, Engineering and other teams within BillGO.
- Onboard newly enrolled customers/billers to our payment platform.
- Assist on projects or new initiatives as you are exposed to the broader scope of work at BillGO
- Uphold highest level of KPI delivery and SLA adherence.
- Responsible for participating in weekly support meetings with team members and manager.