Training Center Internship

Duties & Responsibilities:

Training center interns engage in a variety of responsibilities under the supervision of PAWS Chicago staff. Intern responsibilities include but are not limited to:

• Monitor and respond to email and phone inquiries received from Clients
• Monitor and respond to administrative requests from the Trainers
• Maintain the training center registration database and contact clients whose payments are still pending
• Reschedule clients to a new class as requested
• Reschedule classes and contact clients about the schedule change as directed by the Director of Training and Canine Behavior
• Assist clients with registration as needed offline
• Assist clients with cancellations, refunds, or to correct promo code discounts
• Monitor class registrations and alert the Marketing and Adoptions team when registration is low
• Manage waitlists as classes become full
• Review new classes added to ensure the class offerings are correct in the registration database
• Compile market research and analysis reports as needed