Chief Human Resources Officer (CHRO)

Position Statement:

The CHRO helps to improve services and measure outcomes throughout organization.  Assure all stakeholders that the services of the organization meet or exceed stated objectives and comply with relevant standards.  Implements numerous program evaluation and quality improvement functions with the agency, including monitoring programs for compliance with quality standards, implementing tools used for programs and service evaluation, and organizing data collection and information analysis. Ensures all programs have adequate staffing, manages recruiting and personnel budgets effectively. Maintains compliance standards for staff development and continuing education. Controls oversight of employee relations issues. Oversees employee compensation and benefits programs.

Responsibilities:

• Develops, maintains and utilizes sound working knowledge of all program standards (including Medicaid, OPWDD, OMH, OCFS, SED).
• Develops and maintains agency wide workforce planning, in coordination with the department directors.
• Facilitates outside regulatory evaluations and personnel audits and provides technical assistance and advice to programs.
• Functions as the Corporate Ethics Officer and leads in the development and creation of the Employment handbook as well as compliance with all applicable Federal and State laws and regulations.

• Provides indicator data in order to analyze staffing trends, set planned retention targets and monitor progress in accomplishing these targets.
• Collects and analyzes data and works closely with program directors to assess the data and provide feedback.
• Anticipates significant information necessary for decision making; researches applicable information, resources and trends and provides the Executive Director with regular briefings.
• Assists programs with assessing the status of staffing plans, and employee relations issues.

• Collaborates with program management on quality management techniques and provides training, coaching and advice.
• Participating in staff meetings, training, and other program related activities as appropriate.
• Leads, facilitates or advises specific or organization-wide teams as requested.
• Other duties as assigned by Executive Director.

Qualifications:

• Bachelors Degree required, Masters Degree preferred.
• At least 5 years Business Management and/or Human Resources experience in a comparable setting
• HRCI or SHRM Credentialed.
• Demonstrated and successful experience in quality assurance, program development, management, or human resources.
• Ability to plan both short & long term and follow through to successful completion.
• Continuing professional growth and development
• Understands the basis in federal and state law, regulations and rules for the operation of certified/licensed programs.
• Knows specific policies and procedures related to Elmcrest Children's Center programs and their interrelationship with each other.

• Maintains confidentiality of all client, program and agency information.
• Consistently works with others to ensure positive communication, safety of clients and continuity of care.
• Relates effectively with all levels of management inside and outside the organization.
• Consistent and timely attendance.
• Maintains the highest personal, professional and integrity standards.