Salesforce Administrator

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of 460,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

We are seeking a Salesforce Administrator to join our IT team.  

Second Harvest recently finished rolling out Salesforce across the organization. We are seeking a creative and experienced person to join our team to help support the deployed Salesforce user base. In this role, you will be a member of the team responsible for the administration of Salesforce and related applications currently deployed at our organization.  

A good CRM system is always evolving. As a Salesforce Administrator you will bring a high level of expertise in the Salesforce platform and bring focus to improving the system every day for the staff and organization. Based on your deep understanding of Salesforce technology, working closely with our team of Business Analysts and business users, you will work on the backlog of enhancement and feature requests across multiple tools in the SFDC ecosystem. 

You will provide ongoing maintenance, support, and enhancements to existing instances. You will work with our CRM team to develop best practice solutions and processes to continue to enhance our use of the platform.  You will produce efficient, well-documented and well-tested solutions that help to automate and streamline existing processes. Daily operations support means you may be creating new users, fields, objects, validation rules, page layouts, custom automation, and more to address and improve new and existing business needs. You will approach your work with a well-considered, long-term oriented approach to how we use the platform. You will assist with data management and data quality activities. You will support user data requests, creating and maintaining reports and dashboards. You will provide training and ongoing communication to business users of Salesforce.  

This job might be for you if:

• You are people and experience-centric. You understand that people are at the center of the work we do, and you strive to deliver amazing end-to-end experiences 

• You are highly collaborative. You can explain complex concepts in a way that everyone can understand 

• You develop best practice solutions. You seek to understand the underlying requirements of what an end user is asking for, and not just do what you are asked 

• You are organized and efficient. You can deliver in multiple competing priorities with minimal supervision 

• You are a professional who has proven systems experience with the ability to work well in a team 

• You are analytical, and eager to contribute to team processes and procedures 

• You are passionate about the Salesforce ecosystem, always keeping up with the latest releases and apps, and are eager to use your knowledge to help streamline business processes 

• You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need. 

Responsibilities

The ideal candidate will possess the following professional qualifications: 

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience 

• 3-5+ years SFDC administration experience required 

• Lightning experience is required 

• Certified Salesforce Administrator is required. Advanced/other SFDC certification is preferred 

• Active on Trailhead and the Trailblazer Community 

• Experience writing complex processes using Lightning Flow 

• Experience with NPSP is strongly preferred 

• Experience with Form Assembly is preferred  

• Experience with Salesforce Communities is a plus 

• Experience with Apex programming is highly desirable 

EOE

Second Harvest is committed to being an equal opportunity employer which values diversity.  Under-represented groups are encouraged to apply for all positions.