Senior Data Analytics Manager

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of more than 300 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley and the economic downturn caused by the COVID-19 pandemic, Second Harvest is now serving an average of 450,000 people every month, an 80% increase over pre-pandemic levels. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state, and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org

About the Position

The Data Analytics Manager is responsible for equipping leadership and fundraising teams with the data and insights they need to achieve their strategic goals. The Manager serves as a business partner to department leads, maintaining a close understanding of their business model, objectives, and priorities and proactively providing data-driven insights that sharpen their strategies. The Manager will maintain a holistic understanding of the available data, CRM systems, processes, and technology and extract value from them. The Manager oversees the Development Data Analytics team, leading the team to deliver proactive and valuable reporting and analysis, especially regarding revenue streams, donor behavior, prospecting, retention, and stewardship. The Data Analytics team also coordinates data for direct response and stewardship pieces (physical mail and email) and event invitations working in collaboration with fundraisers and outside vendors. The Manager ensures that team members continually develop in their capabilities as technical business partners to fundraising.

The Data Analytics Manager position collaborates with Development Operations to ensure all gift and donor coding aligns with the reporting and analysis needs of the department. The Manager will also collaborate with the Development Database team and IT to implement and adopt new technology and solutions which may include a data warehouse solution. They will collaborate with fundraising directors and the Chief Philanthropy Officer to produce, monitor, and revise revenue forecasts for community fundraising. They will collaborate with finance in support of monthly and annual reconciliation and to fulfill reporting requirements including regular reports shared with Feeding America.

This job might be for you if:

• You are passionate about ending hunger.
• You have a strong business acumen.
• You enjoy drawing insights from data and making informed recommendations.
• You are proactive and excel at internal collaboration.
• You are curious about how fundraising works.
• You have successfully managed a data analytics team. 
• You enjoy learning about and creating efficiencies with new technologies.
• You value streamlined processes and comprehensive data.  

Responsibilities

Management and Leadership

• Serve as a leader within the broader Development and Marketing department.
• Manage a team of data analysts and coordinators leveraging their strengths and ensuring ongoing professional development.
• Maintain strong working knowledge of development department priorities, fundraising strategies, and roles & responsibilities. Proactively propose solutions that will assist the department in achieving goals.
• Collaborate with Development Operations to ensure appropriate data is captured for accurate reporting and analysis. 

• Lead and project-manage collaborative, cross-functional projects, and processes.
• Ensure issues are surfaced, addressed, and resolved.

• Demonstrate a positive and productive attitude.
• Provide high levels of customer service.

Reports and Analysis

• Collaborate with Fundraising leadership to define strategies, priorities, and plans for reporting and analytics.
• Advance the department’s predictive analytics capabilities.
• Lead the Data Analytics team’s adoption of new CRM and data lake technologies.
• Operationalize, streamline, and automate routine reporting and analytics, in order to focus the team’s time and talents on their highest and best use.
• Prioritize competing requests in consultation with requestors and team.  
• Oversee the accurate and timely completion of all Feeding America reports.

• Oversee preparation and coordination of mail and email lists for Annual Fund, Major Gifts and Volunteer Engagement teams.  

The ideal candidate will possess the following professional qualifications: 

• Experience supporting leadership with insights and strategic recommendations.
• Experienced people manager
• Experienced with CRM systems (Salesforce), visualization tools (Power BI or Tableau) and working with technical teams.
• Experienced with Python, SQL, and data warehouse environments preferred.
• Advanced skills with Microsoft Excel are required.
• MBA preferred
• Demonstrated ability to independently organize, plan, and carry out activities to meet specific timelines and goals. Adaptable to changes as needed.
• Exceptional attention to detail.
• Possess a passion for the advancement of the agency’s mission.
• Additional responsibilities may be assigned by your manager/management.

EOE

Second Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.