Hotel Group Sales Manager - Hotel Experience Preferred

The Crowne Plaza Hotel located in Ventura Beach California is looking for hospitality personalities who will "Dare to Connect" with our guests. The property is renowned in the Ventura Beach community, boasting the only beach front property between Malibu, CA and Santa Barbara, CA. Just two blocks from historic downtown Ventura, making it easily accessible to explore all the area has to offer. 

Providence Hospitality Partners, founded in 2002 manages this full service IHG branded hotel, and is based in Denver, Colorado. Providence Hospitality strives to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: As a hotel Group Sales Manager, your primary responsibility will be to drive sales and revenue growth for the hotel. You are responsible for developing and implementing sales strategies, identifying and pursuing new business opportunities, and maintaining strong relationships with existing clients.

DUTIES AND RESPONSIBILITIES:

 Direct Sales:

• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Achieves a minimum of 100% of productivity goals, as established by management.

New Account Development:

• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts.
• Continually targets and prospects for new business through telemarketing, individual creativity, and innovation.

Yield Management:

• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Account Service and Management:
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

Product Knowledge:

• Conducts research, surveys, personal investigation and studies marketplace and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management:

• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
• Represents themselves, the hotel and Providence Hospitality Partners, LLC with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Displays a neat, clean, and business-like appearance at all times.

QUALIFICATIONS:

• Proven leadership and business acumen skills
• Well-developed negotiation, project and account management skills
• Demonstrated proficiency in supervising and motivating subordinates
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards
• Basic competence in duties and tasks of supervised employees
• Ability to work with all levels of management
• Strong organizational, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization
• Ability to work independently and as a member of various teams and committees
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Excellent problem resolution and consultative sales skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Performs other related duties as assigned by management

EDUCATION AND EXPERIENCE:

• Bachelor's degree or equivalent required
• Two to four years of sales management or related experience required

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand and walk
• Occasionally required to sit and utilize hand and finger dexterity to use a keyboard and office equipment
• Occasionally required to lift/push/carry items up to 25 pounds

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability