KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated positive and helpful attitude toward both internal and external customers;
- Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;
- Good computer skills; and,
- Excellent customer service skills.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent.
CORE COMPETENCIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Applied Learning - Assimilating and applying new job-related information in a timely manner.
Building Customer Loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.