ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar.
We are currently seeking an ambitious IT specialist to provide on-site and remote IT Support using various channels such as ticket, phone, email, and chat support. Daily tasks will include maintenance of clients IT environments by providing proactive and reactive support, resolving problems, installing hardware and software, and supporting all client computers, printers, and related equipment. Other tasks include end-user provisioning, software, and hardware troubleshooting, documenting, and performing scheduled maintenance, upgrades, and configurations as needed. You will work with multiple teams organized around specific products or business processes. You'll be joining a company in a hyper-growth stage.
Duties/Responsibilities:
- Answers phones, dispatch, monitor, and respond to requests received through the helpdesk ticketing system.
- Facilities set up desks, hang TVs and whiteboards
- Provide basic system administration for both PC and MAC environments
- Troubleshoot, isolate, and research problems, recommending solutions and escalating to team members when necessary.
- Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions.
- Management of user accounts, groups, and computers; including new hires and new computer provisioning.
- Assign end users and computers to proper groups in Active Directory.
- Perform basic email administration and troubleshooting; adding or removing users from email systems to include Google Workspace
- Train users on how to utilize various software platforms.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Solid knowledge of IT systems and applications
- Proficient with macOS and Windows
- Ability to troubleshoot and repair issues
- Strong communication and interpersonal skills
- Great attention to detail
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent organizational and coordination abilities
Education and Experience:
- A high school diploma or equivalent is required
- Proven experience as IT coordinator or similar role
- Virtualized experience (VMWare, Citrix, Hyper-V) is a plus
- Network Management & Support is a plus
- Scripting (mainly Python and Bash with some SQL and PowerShell) is a plus
Working Conditions:
Shifts Available between 9am 6pm or 8am 5pm with occasional after-hours projects.
Must be willing to occasionally travel for client projects and implementations.
Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 40 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.
Compensation/Benefits:
- Competitive wages
- Health/Vision/Dental insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
