Part-Time Customer Service Representative

AVIATION, FROM THE GROUND UP!

Revv Aviation, is a fast-growing aviation services company dedicated to a people-first philosophy. With multiple locations throughout the Midwest, Revv has created a one-stop shop for all aviation needs, setting us apart from the competition. Each hub offers charter, pilot training, avionics maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management.

We are a hardworking, caring team of doers creating innovative ways to resolve the toughest challenges for aviators, charter travelers, and flight school students. We encourage growth and development through collaboration, even offering all employees the opportunity to take a Discovery Flight to explore all aviation has to offer. A career in aviation starts by looking up and dreaming of what's possible. 

What You Will Do:

The Customer Service Representative functions as a brand ambassador of Revv Aviation by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with anyone checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby. Along with Customers, this person will work cross-functionally to support Pilots, Instructors, and line staff by communicating notifications when planes are in need of maintenance and coordinating scheduling and logistical changes. 

• Provide first rate customer service by greeting all customers upon entry, assisting with check ins, processing payments and answering questions.
• Maintain FBO Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answering the phone and directing calls. 
• Responsible for cash drawer tracking sheet and associated invoices. 
• Responsible for the invoicing process of fuel, rentals, lessons, handling fees, and other potential fees.
• Monitor charter sheet and communicate changes and flight activity to Pilots and Line Staff.
• Upkeep of records, contracts and documentation of Pilots, Students, and Customers. 
• Other duties as assigned. 

Qualifications:

• Customer service experience, preferably in a fast-paced environment.
• High School Diploma or GED Equivalent required
• Valid Driver’s License required.  
• The ability to learn aircraft call signs and general aviation terms
• Ability to adapt and think on your feet
• Ability to multitask
• Knowledge in Microsoft Office, Word, and Excel

Working Conditions:

• While this position is mostly sedentary and will require the ability to sit for extended periods (75%), this person may be required to quickly stand and/or walk to assist customers or other personnel. 
• Must be able to frequently use hands to perform basic job duties such as typing and phone dialing. 
• Potential exposure to outdoor environmental conditions including extreme cold, extreme heat, noise, vibration, wind, hazards, atmospheric conditions, oils, and fuels.
• Flexible availability including weekends and holidays. 

At Revv Aviation we encourage you to apply, even if you don’t meet all of the requirements. At Revv Aviation we believe in growing and developing talent and provide on the job training and guidance to ensure our employees succeed.