Junior System Administrator

Job Title: Junior System Administrator

Location: 10 Oak Park Drive Bedford, MA / 170 Lexington Road Billerica, MA

Schedule: Monday – Friday, 8 am – 4 pm; year-round, onsite

Supervisor: Director of IT

Position Summary: The Junior System Administrator will be responsible for providing technical assistance and support related to computer systems, provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. The organization is predominantly Windows based with Chromebooks, iPads, and Android tablets for our students, and utilizes both Microsoft Office and Google Workspace for productivity software.

Responsibilities:

Position Specific Responsibilities

Network/System Administration

• Perform basic administration on server and network infrastructure
• Manage and maintain software applications
• Manage security updates on servers, networking equipment, and laptops/desktops
• Develop and maintain Windows system images for laptops and desktops
• Assist with the configuration and deployment of new network and server infrastructure
• Assist with the administration and management of the telephone system

Helpdesk

• Provide second level support for IT Support Technician
• Monitor and respond quickly and effectively to assigned service requests through our Freshdesk portal
• Provide user and IT staff training as necessary
• Provide user support as necessary

General

• Maintain and update technical documentation regarding network diagrams, IT asset lists
• Provide recommendations for new hardware purchases
• Perform other duties as assigned by the Director of Information Technology

General Responsibilities

• Following NLG’s emergency procedures (administering SOLVE strategies, First Aid or CPR), whenever needed.
• Adhering to NLG’s policies and procedures expected for full time staff.
• Ensuring the safety and well-being of all students within NLG and while out in the community.

• Attendance at the following:
  • Staff Meetings: All staff members are required to attend any mandatory staff meetings as scheduled which may be before, during, or after program hours..
  • Trainings: Staff will be assigned mandatory trainings to complete on Paycom and mandatory in person trainings throughout the year.
• Maintenance of the following certifications:
  • CPR & First Aid
    • The initial and renewal trainings are provided by NLG. The initial training occurs during the Orientation week. Renewal trainings are communicated by NLG’s Nursing Department as necessary.
  • SOLVE   (see Physical Job Capabilities)
    • The initial and renewal trainings are provided by NLG. The initial 16-20 hour training occurs within the first 3 months of employment. Staff members are expected to participate in an annual 1.5 hour refresher course to be scheduled via Paycom.
  • Any other certifications/licenses as required per the position qualifications

Please note:  The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned.

Supervision and Performance Assessment:

• Nashoba Learning Group adheres to the principles of Applied Behavior Analysis in its management of employees as well as in its teaching of children.  Performance requirements are clearly specified, performance is measured frequently, feedback is given immediately and mastery of particular skills allows access to higher-level skills.  Reinforcement is tied to performance in the form of pay, professional development opportunities, and recognition.
• This position will be evaluated/assessed annually by Director of IT on general performance, cooperation, and teamwork.

Qualifications:

• • Minimum 3-5 years of relevant IT experience
  • Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
  • Experience with server and network infrastructure and a variety of operating systems and virtualization technologies
  • Exceptional ability to provide technical support and resolve queries
  • Working knowledge with Microsoft Office products, Google Workspace, File Server permissions, Windows Server, Active Directory, and Cisco wireless.
  • Willingness to solve complicated problems and see projects through to completion
  • Team-oriented attitude to help other colleagues and departments with technical problems
  • Excellent verbal and written communication skills
  • Strong training and documentation skills
  • Ability to manage time and effectively prioritize numerous projects at one time
  • Ability to work flexible hours as needed and on call for occasional nights, weekends, and program closure days
  • At least two references that will attest to the staff’s interpersonal skills, energy, work ethic, ability to work on a team, leadership skills, integrity, and ability to accept and learn from feedback
  • Satisfactory results for new hire and recurring background and CORI check
  • A driver’s license in good standing
• Thorough knowledge of NLG’s policies and procedures
• Thorough knowledge of NLG’s daily operations and guidelines

Physical Job Capabilities:

Physical Job Requirements of this job include:

• Physically capable of keeping students/members safe and in close proximity at all times, particularly during outings
• Safely implement crisis prevention techniques and restraining members 50 pounds up to and in excess of 125 pounds when necessary

Physical Movements Required for Safe Implementation of Crisis Prevention Techniques:

• Quick and abrupt movements of upper and lower body (moving quickly, brisk and vigorous use of hands and arms)
• Rotating upper torso movements
• Arm and hand movements to grasp, range of motion movement with upper body and arms
• Balance
• Lifting and lowering (bending at knees repeatedly)
• Prolonged duration of exertion with both upper and lower body, being in one position for periods of time