VP of Emerging Markets

Job Description Summary

Reporting to the Vice President of Player Development supports the player development department to obtain department goals through analysis, training and leadership.   

Essential Duties and Responsibilities (other duties may be assigned)

• Work with the Vice President of Player Development to formulate the strategy plan to define and develop new business, markets, and gaming customers.
• Work with the Player Development Operation Managers to ensure department goals are exceeded. Evaluate Host performance to identify opportunities to enhance revenues.
• Train and hold Hosts accountable for effective use of Viz Explorer software.
• Keep track of existing products/services and/or progress on new initiatives. Identify ways to increase efficiencies or improve product or service.
• Review analysis of concerts and events to reevaluate investment.
• Maintain, and analyze player database to identify opportunities and trends.
• Approve and monitor comp issuance based on player performance.
• Assist in the planning and hosting of Special Events (on and off property), dinners, tournaments, promotions and any event attributing to the success of the department and company.
• Actively work with Player Development team to generate new business.
• Stay up to date with the latest developments in the profession. Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
• Participate in supporting new programs and initiatives, including, but not limited to the Players Club relaunch.  Provide positive, solution-oriented feedback.
• Provide excellent guest service.
• Must adhere to all Tribal Ordinance, Regulations, Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

PD Operations team

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix.

Signatory Ability

HR related Forms 

Complimentary Vouchers as authorized by the approved internal controls

Required Education and/or Experience

• Bachelors Degree in Marketing or related field preferred.
• 5 -7 years player development, business development, sales or marketing experience and/or training; or combination of education and experience.
• 3-5 years casino experience preferred.
• Must be proficient with MS Office and CRM software.
• Strong analytical and problem-solving skills.
• Must have excellent organizational skills, the ability to work with all departments and have excellent customer relation skills.
• Must have good oral and written communication skills.
• Must have a demonstrated ability to coach, mentor and develop direct reports.
• Must be able to communicate in English.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout theoffice area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.  Also, may be subjected to a smoke-filled environment.

Typically, the individual will be housed in an office environment.  The noise level in the work environment is usually moderate but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone.