General Manager - Golf Resort

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.  

WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit www.aguacaliente-nsn.gov.

JOB DESCRIPTION SUMMARY

The general manager is responsible for overseeing and providing direction in all aspects of management of the golf facilities, including golf operations, course maintenance, customer service, sales and marketing, food and beverage, and accounting/budgeting.       

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Generate revenue by growing customer base. Works with Marketing Department to coordinate the marketing and customer relations programs to promote golf resort services and facilities to potential an expanding customer base.
• Coordinate development of operating and capital budgets according to the budget calendar; monitor monthly and other financial statements for the club; takes effective corrective action as required.
• Maintain exceptional golf experience by creating a quality environment through staffing, programming, service operations, and maintenance.
• Ensures the highest standards for food, beverage golf, and other club services. Consistently ensures that the golf resort operates in accordance with all applicable local, state and federal laws.
• Oversee the care and maintenance of all the club’s physical assets and facilities. Manage facilities by working closely with all department heads to ensure short and long-term plans are executed.
• Participate in outside activities to enhance the prestige of the golf resort; broaden the scope of the operation by fulfilling the public obligations of the golf resort as a participating member of the community.
• Develop, maintain and disseminate a basic management philosophy to guide all golf resort personnel towards optimal operating results, employee morale and customer satisfaction.
• Must adhere to all Tribal Ordinance Regulations and Standard Operating Procedures

EDUCATION and/or EXPERIENCE

• Bachelors Degree in Hospitality Management or related field preferred.
• Minimum six to ten years progressive experience in golf course management; or equivalent combination of education and management experience
• Proficient in computer software including Microsoft Word, Excel, PowerPoint and Microsoft Outlook.
• Solid time management, organization and prioritization skills.
• Excellent communication skills, leadership skills, the ability to develop employees and foster a team environment.
• Solid understanding of accounting/finance in a business environment. Proven ability managing P&Ls, and developing and managing budgets.
• Sales and marketing knowledge

SUPERVISORY RESPONSIBILITIES

Manages subordinate managers who supervise employees working at the ICGR.

Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ACCESS TO SENSITIVE AREAS AND INFORMATION

Access to all areas of ICGR.

Signatory Ability

HR related Forms 

Purchase Requisitions

WORKING CONDITIONS/PHYSICAL DEMANDS

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ miles, climbing, stairs and sitting at a desk/work station for the duration of the shift.  Also, may be subjected to a smoke-filled environment.

Typically, the individual will be housed in an office environment.  The noise level in the work environment is usually moderate, must be able to grasp, bend, lift and /or carry otherwise move goods weighing a minimum of 25lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to a computer keyboard, calculator, general office equipment and multi-line telephone.