Special Events and Promotions Operations Manager

Job Description Summary

In collaboration with the Director of Special Events and Promotions, responsible for the overall development of the special events program throughout Agua Caliente Casinos while ensuring its successful execution.

Essential Duties and Responsibilities (other duties may be assigned)

• Assist the Director in developing the comprehensive goals and measures necessary for successfully implementing the special events program for Agua Caliente Casinos.
• Assist the Director with developing the business plans for Special Events and Promotions. Develop new ideas for ongoing promotions and special events and submit proposals.
• Assist the Director with implementing special programs, promotions, and event calendars to stimulate and optimize business opportunities.
• Collaborates with key stakeholders to support marketing and event strategy and development.
• Create, manage, and track department and event budgets and expenses, including monthly P&L.
• Lead the Special Events Managers, ensuring their successful execution of events and promotions. Assist the Director in evaluating department staff policies, procedures, and job performance.
• Coordinate with necessary external vendors and internal departments to ensure the efficiency of promotions.
• Assist the Director with creating and implementing departmental SOPs for Special Events and Promotions.
• Must comply with all applicable AC Casinos System of Internal Controls, Standard Operating Procedures, and all Tribal Regulations.

Management Responsibilities

• Manages subordinate managers who supervise employees in the Special Events department.
• Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Carries out all management responsibilities per the organization's policies and applicable laws.

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix.

Signatory Ability

Complimentary Vouchers if authorized by the Comp Authorization Matrix

Employee related forms: PAN, Employee Communication, etc.

Required Education and/or Experience

• Minimum 6 years of marketing/promotion managerial experience, including team member supervision.
• Three years of experience in a luxury Casino and/ or Resort is preferred.
• Must have excellent organizational skills, be computer literate, have the ability to work with all departments, and have excellent customer relations skills.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move, and work throughout the office area and properties, including walking up to 1 ½ miles, climbing stairs, and sitting at a desk/workstation for the duration of the shift.  Must be able to work in a smoke-filled environment.

Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. The individual must be able to grasp, bend, lift, carry, or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis and have sufficient hand dexterity to use office equipment, including, but not limited to, a computer keyboard, calculator, general office equipment, and multi-line telephone.