East Kentucky Network Appalachian Wireless
Job Description
Job Title: Retail Sales Associate
Department: Sales
Reports To: Retail Sales Manager
FLSA Status: Non-exempt
EEO-1: 05 Sales
SUMMARY:
Represents company in a professional manner while effectively demonstrating and selling company products to customers, including phones, accessories, and wireless service. Accurately explains policies, pricing and procedures to user, in an effort to generate new activations. Resolves customer issues in retail stores to facilitate retention of existing subscriber base.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers needs regarding product, features, rate plan, accessories, etc.
- Answers customer's questions concerning location, price, and use of merchandise.
- Provides thorough explanation of agreement, product use, accessories, pro-rate, etc.
- Assists customer with operation of phone and its features, by thoroughly demonstrating the product and by placing a test call.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stock shelves, counters, or tables with samples of all merchandise available for sale.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., as per company procedures.
EDUCATION and/or EXPERIENCE:
1. Position requires high school diploma or general education degree (GED);
2. No prior work experience is necessary.
3. Knowledge of general computer use is required.
4. Background or familiarity with billing systems is helpful.
NICHE SKILLS:
Requires basic professional experience specific to wireless communications or related industry. Requires knowledge of industry terminology and general operating procedures relative to ones own job. Average recruitment period is up to 6 weeks with standard recruitment effort.
MENTAL EFFORT AND ANALYTICAL ABILITY:
Position requires some mental effort or analytical ability in order to gather and interpret information, but is limited to situations where the problems are not difficult or complex.
VISUAL AND/OR PHYSICAL STRAIN:
Work frequently produces a high level of mental, visual and/or physical fatigue between 21% and 50% of work time.
CONTACTS WITH OTHERS:
This position nearly constantly (more than 80% of work time) requires contact with others within and/or outside the company. Matters of some financial, procedural or relational importance are discussed. The overall success of the Company may or may not be influenced by decisions made.
INDEPENDENT JUDGMENT AND CONSEQUENCE OF ERROR:
Work is performed in accordance with specific procedures but incumbents must set priorities, organize work and make occasional exceptions. Errors result in significant impact in terms of cost, time, money or public/employee good will, such as delays in important projects or schedules.
SUPERVISORY RESPONSIBILITIES:
Position has minimal or no responsibility for the work of others.
WORK CONDITIONS:
Job is performed under good working conditions, almost completely absent of disagreeable elements. Associate is exposed to adverse or hazardous working conditions 5% or less of total work time.
PHYSICAL AND MENTAL ABILITIES REQUIRED TO PERFORM ESSENTIAL DUTIES:
Lift boxes weighing approximately 1 to 10 pounds
Work under pressure in order to meet strict deadlines or respond to emergencies
Communicate orally and in writing in an excellent manner
Conduct oral presentations
Operate general office equipment (i.e., fax machine, photocopier, computer printer) stationed between 3 and 4 feet high
Quickly and accurately access and enter information using an automated system.
Stand for long periods of time.
Maintain attendance according to company policy
This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.
