SUMMARY:
Team Members will serve as the point-of-contact for the outstanding visitor experience at the United States Olympic & Paralympic Museum, and associated events. The Museum is looking for outgoing, energetic, and passionate individuals looking to become a part of the Olympic and Paralympic Movement. Successful Team Members are friendly and attentive, with a genuine love for creating memorable experiences for guests. The Museum is currently open seven days a week; as such candidates with flexible scheduling availability are preferred.
This position is benefits eligible.
Please note, candidates are not required to have experience in all of the areas below, as training will be provided.
ESSENTIAL FUNCTIONS:
Entry Experience
- Provide a warm welcome and positive first impression for all guests
- Assist guests with accessibility needs
- Provide general information about the Museum, including ticket prices
- Direct guests through ticketing and registration queues
- Promote a safe and welcoming environment
Ticketing
- Sell tickets and process vouchers using the Museum’s point-of-sale ticketing system, processing card transactions and utilizing our Ready Station reverse ATM
- Redeem will-call tickets for advanced purchasers
- Provide Membership information and process Membership sales
- Issue RFID credentials and lanyards
- Prepare Group Tickets as needed
Galleries and Exhibits
- Assist guests with RFID registration and tour preference selection
- Provide an orientation to the Museum’s visitor experience
- Manage access control into exhibit areas via the Museum point-of-sale system
- Provide a personal presence in exhibit areas focusing on guest interaction, engagement, and storytelling
- Make genuine connections with visitors and enhance the guest experience whenever possible
- Handle guest service recovery as required, acting as a guest advocate
Groups
- Assist Group tours with bus unloading/loading and building ingress/egress
- Provide a warm welcome and orientation to the building for Groups
- Distribute RFID credentials and lanyards to Groups upon arrival
- Help students with educational programs, acting with the heart of a teacher
- Assist Groups with dining arrangements
Events
- Staff exhibit areas during private events, focusing on guest interaction, engagement, and storytelling
- Assist with event ingress/egress