Principal Duties and Responsibilities*:
- This position coordinates the customer complaint handling and investigation process, providing a key interface between the Customer, Quality Systems, Operations, and. Engineering. This position also supports investigation and closure of internal and external non-conformances.
- Responsible for the initial review of customer complaints then gathering related facts and information.
- Responsible for highlighting any potentially reportable events to QS Management per applicable procedures
- Responsible for the customer complaint handling process, including assisting with assessments to determine potential reportability to customers or regulatory bodies.
- Responsible for monitoring the progress of complaint handling and investigation, working with applicable individuals and departments to ensure timely complaint processing.
- Responsible for tracking and trending complaints and preparing complaint analysis reports, highlighting any adverse trends.
- Responsible for preparing & presenting metrics for Management Review.
- Responsible for QS MRB review and approvals.
- Participates in product and process improvements, lifecycle management, risk management, and other product documentation efforts.
- Responsible for planning & performing CAPA investigations. This may include hands-on evaluation of involved parts or process.
- Responsible for contributing to the continuous improvement of OSM’s products and services.
- Perform procedures and practices in compliance with global quality & regulatory requirements to meet the needs of OSM’s customers & Quality Policy.
- Responsible for performing tasks to support the quality system and quality policy as directed by QS management.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as. computers, phones, and copier/scanner. No travel is expected.
