Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
ROLE SUMMARY:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
- Sales Performance
- Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
- Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
- Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
- Customer Service
- Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
- Train and coach team to offer expected level of customer service in order to drive sale performance
- Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
- Team Leadership
- Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
- Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
- Adjust team priorities to meet goals and company/store initiatives
- Offer on the spot coaching to team members in order to correct actions or offer training
- Communicate employee concerns to the appropriate leadership within a timely manner
- Product Knowledge & Visual Merchandising
- Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
- Train team members on merchandise features and selling techniques
- Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
- Departments of Responsibilities
- Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
- Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
- General Leadership Responsibilities
- Hold self and team to company policies, appropriate addressing behavior according to specific role
- Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
- Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
- Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more
