Mental Health Quality Assurance Specialist
ROLE SUMMARY:
The QA Specialist manages the implementation and documentation, and tracking of compliance for the annual QA/QI Plan. The QA Specialist reports directly to the QA supervisor, within the Quality Management and Compliance (QMC) Department.
ESSENTIAL FUNCTIONS:
- Develop training materials, implement changes and track documentation compliance for all programs (contract compliance and EHR navigation).
- Coordinate, train, and monitor compliance for various outcomes across the organization.
- Assists in assuring continuing quality mental health records (chart compliance).
- Provide regular documentation and workflow updates pertaining to the QA/QI workplan.
- Conduct regular internal audits and support external audits.
- Complete medical record requests.
- Provide quality support to programs.
REQUIRED QUALIFICATIONS:
- A minimum of a Bachelor’s Degree is required.
- Strong organization, communication and teamwork skills, plus a demonstrated understanding of and commitment to furthering Wellnest’s mission.
- Successful candidates must be knowledgeable of family-centered, consumer-focused work on a strengths-based model.
Preferred:
- Experience in program evaluation, Los Angeles County Department of Mental Health billing & charting requirements, computerized data tracking and providing staff training in a community mental health agency that serves children and families
- Candidate with current, valid registration with the appropriate licensing board and experience in a non-profit mental health clinic or similar setting.
CONDITIONS OF EMPLOYMENT:
Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.
WORKING CONDITIONS:
Employee regularly works in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.
REASONING ABILITY:
- Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
- Ability to read, analyze and interpret manual and office documents
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists
- Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
- Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
- Ability to be flexible and adapt to changing work demands
- Maintain high level of concentration and attention to detail for extended periods of time
- Ability to respond effectively to sensitive inquiries or complaints
- Maintain a high level of ethical and professional standards in accordance with agency and community policy
PHYSICAL DEMANDS:
- Ability to talk or hear in order to give and receive information and instructions.
- Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
- Ability to reach with hands and arms.
- Ability to use a computer keyboard up to 75% of the day.
- Visual acuity, ability to adjust focus, and peripheral vision for work on a laptop or other computer equipment.
- Lift and/or move up to 25 pounds.
- Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.
This description is only intended to illustrate the duties, responsibilities, and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.
