Job Summary
The Department Manager is a member of administration and reports to the Director of Clinic Operations. The Department Manager for the Women’s Center is responsible for managing the clinic operations of multiple physician practices and the full scope of women’s health services including obstetrics, gynecology, and urogynecology.
The Department Manager may fill in for other managers during absences or in emergent situations and may exceptionally be in staffing.
Responsibilities (include, but not limited to)
- Serves as the primary contact for physicians, providers and staff
- Acts as a liaison between clinic personnel and administration and vendors
- Receives and professionally resolves patient issues and/or concerns in a timely manner
- Oversees staff and ensures the various clinics’ staffing needs are met
- Accurately maintains time and attendance records and keeps overtime usage to a minimum
- Participates in the selection process for open positions and with support from the Education and Training team and Human Resources, facilitates new hire onboarding
- Oversees specialty specific education and training of staff, including procedure training
- Ensures established workflows are followed
- Ensures adherence to established workflows and develops department specific procedures in collaboration with the Director of Clinic Operations and Nursing Director
- Establishes and analyzes department metrics to identify opportunities for improvement and works collaboratively with senior leadership to promote quality patient care and financial stability (e.g. optimizing clinic and surgery scheduling)
- Monitors staff performance and conducts performance evaluations and competency checks as required
- Oversees compliance with all established HMA policies and procedures
- Collaborates with Human Resources to promptly address disciplinary issues of direct reports as needed
- Conducts regular huddles and staff meetings
- Ensures clinic supply and equipment inventory are maintained and coordinates with the Purchasing Department to order supplies and equipment as needed and verifies receipt of goods
- Creates and maintains provider coverage schedule
- Participates in onboarding of new physicians or providers with a focus on clinic set up, staffing, and physician and provider needs
- Works collaboratively with the Practice Development team to maintain physician and provider templates and internal and external communications
- Works collaboratively with Information Services to ensure technology systems are functioning properly
- Attends required leadership development and training sessions
