Client Coordinator

This position will provide exceptional service, while ensuring service level agreements (SLA) are met and the revenue cycle is managed appropriately.  This role requires maintaining a positive relationship by promoting the Integra Connect suite of products and services. The position must be well-versed or can master and understand the core aspects of the EMS industry.

The Client Coordinator requires strong communication skills and the ability to maintain a positive relationship with our clients and workforce (domestic/global).  This role requires critical thinking, problem-solving, and analytical skills to identify trends and propose innovative solutions.  Must exhibit strong organizational skills with the ability to multi-task and meet aggressive deadlines. 

Responsibilities:

• Provide support to assigned clients and understand the client’s operating requirements, including overall claims expectations and metrics. Conduct analyses to investigate ongoing or one-time operational issues.
• Function as the liaison between the Client Teams and Operational Teams via emails and support tickets.
• Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.
• Proactively research and resolve problems, communicate trends, and propose solutions for client and/or operational improvement. Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.
• Partner with multiple levels of management and departments to maximize the efficiency of the billing process and improve cash collection.
• Complete special projects as assigned, the specifications of a project are satisfied, regular status updates are provided, and quality standards are met.

• High School Diploma or GED required; associate’s degree in business, Accounting, or Healthcare Management or related fields, preferred.
• Two (2) years of medical billing experience is required, medical transportation billing experience is a plus.
• Previous mentoring and/or supervisory experience preferred. 
• Experience leading and/or working with a global team a plus.
• Possess strong analytical, organizational, and problem-solving skills; ensures efficiency and quality standards are met.
• Ability to effectively utilize proprietary accounts receivable billing system and internet tools, (e.g., internet mapping programs, eligibility websites, address search engines).
• Technical knowledge of revenue cycle management principles, including working knowledge of cash posting processes, medical record guidelines, coding, and accounts receivable follow-up (e.g. HCPCS, CPT, ICD codes).
• Knowledge of HIPAA requirements, Sarbanes-Oxley (SOX) requirements, PHI, and compliance regulations.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is May 30, 2025. All applications must be received by this date to be considered.

Important Notice:

At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.

Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company’s name, as well as the names of employees, are used to try to convey authenticity.

Here are some tips to help you identify and avoid job scams:

1. Always Check the Source:

Ensure that the job listing is on our official website or a reputable job board. Our official domain is https://www.integraconnect.com/resources/careers/. Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.

2. Be Wary of Requests for Personal Information:

We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it's likely a scam.

3. Verify Contact Information:

Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.

• What is the sender’s email address? Is it consistent with other job postings from this company? Email addresses that are slightly different from any business’s primary contact information (Jane.Doe@IntegraConnect.org vs John.Doe@Integra Connect.com) are a common warning sign.
• If you are contacted through LinkedIn, be sure to review the entire profile to verify their credentials.

If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.

If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at https://www.myfloridalegal.com/consumer-protection/how-to-protect-yourself-job-listing-and-job-search-firms (Florida Department of State) and/or https://consumer.ftc.gov/articles/job-scams#report (U.S. Federal Trade Commission).

Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.

Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you.