Position Summary:
Primarily responsible for the shift-to-shift operations of the hospital, including but not limited to managing the logistics of patient admissions and bed control, assisting with staffing in the absence of the Director or Assistant Director and addressing/resolving patient emergencies. Participates in direct care as well as managerial tasks. Is the facilitator of the Rapid Response Team and responds to all Codes. Collaborates with other staff in sharing of resources, as well as providing support and leadership to the staff during his/her shift. Maintains patient safety and confidentiality at all times. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement, and equipment maintenance.
Work Schedule:
Flexible schedules to cover all shifts and weekends, as hospital needs demand
Primary Duties:
- Actively participates in administering patient care and management of related services.
- Coordinates the admission, discharge and transfer of patients in collaboration with other Directors.
- Verifies insurance for Direct Admit patients without an Emergency Medical Condition.
- Assists families and patients in teaching the skills necessary for successful post-discharge care.
- Ensures patient equipment and supplies are available and in operating condition.
- Performs clinical quality improvement activities such as patient satisfaction, physician satisfaction and staff satisfaction surveying as necessary. Identifies and implements corrective actions as necessary. Monitors the annual quality indicators for compliance to standards.
- Possesses the knowledge of growth and development of appropriate patient populations.
- Maintains the responsibility for professional growth and development.
- Performs Point of Care procedures in a timely manner according to established policy and procedure. Documents required information and complies with all Point of Care quality control standards.
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Managerial Tasks:
- Documents call-ins for all Departments in the absence of the Director/Asst Director.
- Assists in the overall operation of the hospital through active participation in projects aimed at achieving the hospitals mission, and incorporates the values of the hospital in day-to-day activities.
- Assists in the selection of equipment, supplies and goods for the running of the hospital and the caring of the patient with the goals of quality and cost efficiency.
- Communicates with staff and physicians on administrative issues and follows-up on issues until closure.
- Manages the resolution of patient or family complaints with the collaboration of the Directors as needed.
- Fiscally manages within budget and helps monitor overtime.
- Evaluates staff competencies and intervenes to maintain quality.
- Participates in selecting outside sources for needed services.
- Conducts performance reviews of staff and assists in the development of staff in collaboration with the Education Coordinator.
- Assists in recruiting and hiring competent staff.
- Assists staffs in problem-solving work issues, and adapting to the focused patient care environment.
- Maintains communication with off-duty Directors on an as-needed basis.
- Completes the Administrative Report for each shift.
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Staff/Unit Responsibilities:
- Delegates appropriately to non-licensed staff in keeping with job descriptions, licenses requirements and standards of practice.
- Participates in peer review.
- Participates in developing other staff and affiliating students.
- Maintains and develops own professional competencies.
- Maintains and promotes a team spirit through active cooperation and collaboration.
- Assists in interdepartmental service coordination.
- Actively participates in the Performance Improvement and Utilization Review programs.
- Assumes a leader role in the maintenance of the patient-focused care delivery system.
- Assists in directing and guiding staff in the coordination of unit operations.
- Assists in all aspects of care if the environment, such as dietary, housekeeping, infection control, and supply and equipment management.
- Attends 80% of in-services and departmental meetings.
- Coordinates with the hospital Directors to accommodate and resolve staffing issues.