Community Support Specialist - FT

Job Summary:

The Community Support Specialist (CSS) assists, empowers, and supports members of the community, visitors, and staff of the Blakeford Senior Life community by providing administrative, clerical, and organizational support while providing excellent customer service.  The CSS is a proactive individual who is detail-oriented, self-motivated, able to work with minimal supervision and has excellent communication skills.

Schedule: 7:30 am - 6:00 pm (40-42 hrs. per week 10-hour shifts on a rotating schedule including every SATURDAY and some holidays) 

Hourly Rate: $17.00 per hour

Key Responsibilities:

• Promotes exemplary service & strives to actively support the Blakeford Community through action, collaborative work, attitude, & commitment to the values & mission of Blakeford by Providing Exemplary service, every time.
• Promotes and maintains lines of consistent communication within the assigned program area and for the larger Blakeford Senior Life Community by providing effective and efficient customer service via phone, written communique, email, and face-to-face interactions with residents, team members, and visitors.

• Provides clerical and administrative support with accuracy, timeliness, and consistency including request from residents and team members.

• Promotes organizational support to the community through punctual and dependable attendance and innovation, as well as a commitment to Blakeford’s mission and service standards. Collaborates with the program administrators, the Life Enrichment & Wellness Team, and other staff to serve, empower, and uplift our community by providing compassionate, collaborative, consistent, and comprehensive support services. Interacting with co-workers, physicians, residents and all other customers in a manner which encourages harmonious working relationships, enhances the image and reputation of the facility, and promotes positive customer relations.

• Ensures the rights, dignity and confidentiality of all residents are maintained.

• Collaborates with the greater Blakeford Senior Life Team by providing support, empowerment, and coverage to all program areas as needed. Working within and supports the Community Support Services team to maintain the First Face of Blakeford.
• Having a commitment to and participating in professional and personal growth through development of skills and knowledge, as well as improvement in the facility’s performance, and all other duties as assigned by the Executive Assistant.

• Education & Experience:

  • High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.

  • Previous experience in healthcare admissions or related administrative roles, particularly in skilled nursing or long-term care settings, preferred.

• Skills & Abilities:

Problem Solving

Communication

Multi-tasking

Etiquette

Critical Thinking

Time management

Attention to Detail

Customer Service

Scheduling

Answering Phones

Organization

• Personal Attributes:

  • Compassionate, patient, and empathetic, with a commitment to delivering excellent care.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a collaborative team.

Working Conditions:

• Office and healthcare facility environment.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Blakeford at Green Hills is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.