Admissions Coordinator

Job Summary:

The Admissions Coordinator is responsible for managing and coordinating the intake process for patients seeking admission to the 78- bed skilled nursing facility. This includes conducting initial assessments, verifying insurance, ensuring compliance with regulatory standards, and providing a positive, professional experience for patients and families during the admissions process.

Key Responsibilities:

• Admissions Processing:

  • Handle inquiries from potential residents, their families, and healthcare professionals.
  • Schedule and conduct admissions assessments and facility tours.
  • Collect necessary documentation, including medical records, insurance information, and consent forms.
  • Ensure all required paperwork is completed and submitted to meet state and federal regulations.

• Insurance Verification and Authorization:

  • Verify insurance coverage and work with insurance companies to obtain pre-authorization for skilled nursing services.
  • Communicate with insurance providers, residents, and families regarding any co-pays, deductibles, and payment options.

• Collaboration with Clinical Teams:

  • Work closely with the facility’s clinical team to assess the patient’s medical and care needs.
  • Assist in ensuring proper care plans are established based on patient needs and facility capabilities.

• Customer Service and Support:

  • Provide excellent customer service to residents, families, and referral sources by addressing questions, concerns, and ensuring a smooth transition into the facility.
  • Maintain a compassionate and empathetic demeanor when communicating with patients and families during difficult situations.

• Regulatory Compliance:

  • Ensure the admissions process adheres to all local, state, and federal healthcare regulations.
  • Keep up-to-date with relevant policies and regulations to maintain compliance in the admissions process.

• Data Management and Reporting:

  • Maintain accurate and updated records in the facility’s database system.
  • Prepare and submit regular reports on admissions activity, trends, and statistics to management.

• Education & Experience:

  • High school diploma or equivalent (required). Associate’s or Bachelor’s degree in healthcare administration, social work, or related field (preferred).
  • Previous experience in healthcare admissions or related administrative roles, particularly in skilled nursing or long-term care settings, preferred.

• Skills & Abilities:

  • Strong communication and interpersonal skills, with the ability to interact effectively with residents, families, healthcare professionals, and insurance representatives.
  • Exceptional organizational and time-management skills.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Familiarity with healthcare terminology and insurance processes.
  • Proficient in using office software (Word, Excel, etc.) and electronic medical record (EMR) systems.

• Personal Attributes:

  • Compassionate, patient, and empathetic, with a commitment to delivering excellent care.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a collaborative team.

Working Conditions:

• Office and healthcare facility environment.
• May require flexibility to work evenings, weekends, and holidays, depending on facility needs.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Blakeford at Green Hills is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.