ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Customer Relations: Greets residents, family, visitors and staff pleasantly and seeks to assist them. Recognizes and communicated necessary information to residents and family, addressing their concerns in a timely manner.
- Administration: Assists everyone who enters the Blakeford campus through the Independent Living entrance. Seeks to provide a lasting impression upon all who enter of professionalism, confidence, and hospitality.
- Works with the Transportation Services to ensure that resident requests for transportation are fulfilled in a timely and efficient manner.
- Directs administrative work flow/scheduling of transportation for I.L. residents.
- Prepares Maintenance and Housekeeping Work Orders as requested by residents and/or personnel. Maintains the Work Order Tracking System.
- Ensures the Front Office is organized, presentable and running smoothly.
- Works directly with and assists the Administrator of Independent Living Services.
- Answers phone calls in a professional manner, assisting callers when needed, and routing callers to their appropriate destination.
- Write receipts to residents for rent and miscellaneous payments.
- Provides assistance with mail including: sorting mail upon its arrival, weighing outgoing mail, and selling stamps.
- Orders office supplies for administrative staff.
- Assists Marketing Director with various administrative duties
- Assists Management with special projects and tasks.
- All other duties as assigned.
SUPERVISION & LEADERSHIP:
Receives guidance with respect to general objectives in the majority of tasks and projects assigned, determine methods, work sequence, scheduling and how to achieve objectives of assignments; operates within specific policy guidelines.
EDUCATION & EXPERIENCE:
High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB:
None
SKILLS REQUIRED TO SUCCESSFULLY ACCOMPLISH THE ESSENTIAL FUNCTIONS OF THIS JOB:
LANGUAGE SKILLS: Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several variables in standard situations.
COMPUTER OPERATIONS: Basic personal computer skills, including e-mail, word processing, spread sheet, and graphics.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Blakeford at Green Hills is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
