TN State RN Clinical Services and Operations Manager

About St. John’s Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John’s Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive and that no one is left behind. We support individuals living with intellectual and developmental disabilities, as well as adults and children experiencing hunger and homelessness in four states and the District of Columbia.

At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It’s why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for? Under the direction of the DON, the State Clinical Services and Operations Manager works collaboratively with the TN state and regional directors, program leaders, and other staff to ensure clinical training compliance for all personnel. Acts as the primary contact for state nursing related questions or concerns and clinical training operations; leading new employee clinical training, coordinating clinical training for new hires, maintaining clinical training records, and ensuring a smooth transition from interview to orientation. Ensures that all staff receive the necessary clinical training required by the DDA and State regulators before initial deployment to the field and remain updated on mandatory clinical training requirements post-deployment. Assists with strategic health initiatives and coordinates state clinical activities that enhance operational efficiency.

Your overall essential responsibilities will be the following:

• Assure adherence to the organization's mission, core values, guiding principles, business standards, and administrative practices.
• Serves as the primary point of contact for all clinical/nursing related matters for the State.
• Serves as the front-line supervisor for the Nurse Case Managers in the field.
• Serves as the primary agency trainer for all new employee clinical training sessions.
• Performs ongoing assessment to address clinical training gaps and knowledge retention and provides additional education to address needs.
• Create clinical training schedules for employees, tracks and generates reports on training outcomes, and maintains clinical training records.
• Educate new employees on clinical policies and procedures using the most effective training methods for varying skill levels.
• Attends seminars and meetings (as funding allows) to learn new clinical training methods and techniques, applying this knowledge in future training sessions.
• Inform employees and their supervisors of scheduled training and monitor their progress.
• Recommend clinical training materials and methods, maintain in-house training equipment and facilities, and manage the clinical training budget.
• Collaborate with the State Directors and Compliance team to ensure compliance with clinical training requirements as outlined by the TN DDA, TN Board of Nursing and other State agency regulations.
• Develops and maintains good working relationships with the DDA State Director of Nursing and the DDA Regional Nurse Directors.
• Document initial orientation training information in staff training files and establish dates for all mandatory clinical training for new staff. Communicate those dates to the new staff and their supervisor in writing and record those dates in the staff training database. Records completion dates for all training completed by new staff.
• Maintain knowledge of licensing requirements, certification requirements, and clinical training requirements for the state.
• Perform spot audits on medication reconciliations and documentation to validate employee understanding and compliance related to the clinical training delivered.
• Provide education and support to staff, clients and families regarding health conditions and management.
• Participate in multidisciplinary team meetings to coordinate care, optimize client outcomes and share best practices.
• Collaborate with staff, healthcare providers, pharmacies, clients, families, and other stakeholders to ensure cohesive care.
• Maintain knowledge of people supported and general operating procedures in all SJCS programs.
• Participate in professional development activities relevant to the position.
• Perform other job-related duties as assigned.

The minimum experience, education, and requirements needed for consideration:

• Bachelor’s degree in nursing.
• Minimum of three years of clinical education/training experience.
• Must meet current requirements for criminal background/records check and drug screening.
• Certification or willingness to become certified as a clinical trainer in relevant areas such as MANDT trainer and/or CPR/First Aid trainer.
• Ability to lead, guide, direct, and oversee training operations.
• Excellent time management, public speaking, problem-solving, and communication skills.
• Knowledge of state training requirements, regulations, and service delivery.
• Proficient in verbal and written communication.
• Ability to handle multiple assignments and analyze clinical data effectively.
• Exceptional organizational, leadership, and interpersonal skills.
• Working knowledge of computer programs (Microsoft Office Suite, Therap, MCIS)

All SJCS employees must:

• Obtain a valid health certificate to meet current funding authority requirements as required.
• Having a valid state-issued driver’s license with a current driving record in good standing is required.
• Meet SJCS and the funding authority requirement of criminal background and record checks.

Physical and environmental conditions include:

• Work requires no unusual demand for physical effort except the normal risks or discomforts, requiring special safety precautions for operating a motor vehicle.
• Exposure to aggressive human behavior.
• Ability to lift up to 30 pounds.
• Travel up to 30%.

The hiring range for this position is $90,000-$95,000 annually.

Other benefits include the following:

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans.
• Company paid LTD.
• Connectivity reimbursements (some employees)
• PTO, Vacation, and sick time off.
• Flexibility
• Family culture
• Helping other people live their best life!

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Do you think you are a great fit for this position? We are waiting for you to join our team! To be considered, apply today on our company website, SJCS Careers.

St. John’s Community Services is an Equal Opportunity Employer.