Claims Call Center Associate

Maryland Auto Insurance is seeking motivated and organized individuals to fill Claims Call Center Associate positions in our Baltimore office at McHenry Row.  The candidate will be allowed to work remotely 90% of the time.  These positions are expected to answer phone calls from insureds, claimants, producers, and other concerning the initial reporting of an accident and claims-related questions. In addition, the associate will also answer policy inquires and direct phone calls to the appropriate parties. 

Job duties to include:

• Interpret insurance policies
• Read and understand various PC screens dealing with policy and claims information
• Take a first notice of loss report
• Set up a claim service center appointment or field assignment
• Provide excellent customer service

Other duties may be required.

Requirements:

Qualified applicants will possess a high school diploma or equivalent and two years of customer service experience. Bilingual skills, fluency in English and Spanish preferred. 

Additional Information:

These positions will report to a Claims Supervisor and will not supervise other employees.

Associate $30,002 - $44,943

The Maryland Automobile Insurance Fund, a Property & Casualty Insurance carrier and Independent Agency of the State of Maryland. We’re located in the Locust Point neighborhood of Baltimore, featuring a variety of restaurant and shopping options in walking distance from the office. This position is ideal for candidates who desire flexible work schedules. The candidate will be allowed to work remotely 90% of the time.  Maryland Auto offers competitive salaries and a comprehensive benefits package.

Maryland Auto Insurance is a drug-free workplace and an equal opportunity employer, committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation for an interview should request the accommodation when notified of a request to be interviewed. Applicants must be United States citizens or eligible to work in the United States.