Salvage Technician

Description and Requirements

Maryland Auto Insurance is seeking a Claims Representative to join our Claims Department. The successful candidate will be primarily responsible for the management and maintenance of our Total Loss desk.  This includes moving vehicles to and from savage yards within 24-48 hours of assignment, negotiating costs associated with this process and executing payments appropriately.

This individual will also respond to phone calls, mail from insureds, claimants and others concerning claims, performs various administrative duties in support of the claims process and may make decisions affecting the disposition of first and third party automobile physical damage claims.  This position performs a wide range of duties under minimal supervision with a large degree of independence and discretion in decision making.

Responsibilities include:

• Communicates, answers questions, and resolves problems with insureds, claimants, producers, and others by telephone, by mail, and in person
• Obtains required documentation and information from appropriate sources
• Documents all claims work in the appropriate systems
• Negotiates tow and storage charges
• Receives and moves vehicles within 24-48 hours
• Process salvage
• Generate field assignments on vehicles within 24 hours of being moved
• Follows up daily on problem vehicles not picked up
• Monitors the potential total loss tracking screes
• Assigns total loss files
• Acts as a back-up to the salvage technician
• Process and send salvage certificates
• Questions the moving of vehicles with higher than normal charges
• Complies with the provisions of the Unfair Claims Practices Act
• Pay invoices
• Assist in the training and development of junior members of the department
• Other duties may be assigned as necessary

 Education and Experience Required:

Education - High school diploma or high school equivalency certificate.

Experience - Three years of clerical work experience. Education at an accredited college or university may substitute for the required experience at a rate of thirty credits to one year of experience.

Representative position - $46,736 - $70,045

Maryland Auto Insurance, a Property & Casualty insurance carrier and independent agency of the State of Maryland, is located in the charming Locust Point neighborhood of Baltimore. We offer an excellent benefit package including comprehensive health and dental coverage, pension plan, 401(k) plan, and incentive program tied to strategic corporate and departmental goals.

Maryland Auto Insurance is a drug-free workplace and an equal opportunity employer, committed to diversity in the workplace.  We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law.  Applicants who need an ADA Accommodation for an interview should request the accommodation when notified of a request to be interviewed.  Applicants must be United States citizens or eligible to work in the United States.