ESSENTIAL DUTIES AND RESPONSIBILITIES
HR Management & Administration
● HR Issues Intake & Follow Up
○ Mentor managers on HR processes and documentation and ensure processes are followed
○ Handle initial staff intake regarding HR issues/concerns/questions, be they work related, housing related or personal in nature
○ Communicate policies to staff as needed
○ Assess situations and coordinate next steps with GM’s, outsourced HR advisors, and other team members
○ Support action plans to address issues raised
○ Assist in processing terminations
● Worker’s Compensation
○ Manage intake and initial employee support on potential claims
○ Coordinate logistics of medical care
○ File claims and support ongoing claims process in conjunction with insurance reps
● Leaves
○ Coordinate with employees regarding potential leaves
○ Assess potential leaves & coordinate with senior operations team
○ Work with outsourced HR advisors on leave documentation
○ Coordinate leaves with employees and associated leave administration
● Investigations
○ Support investigations through coordination, interview plans, as a witness and/or by doing interviews
○ Document investigation results
○ Assist in investigation follow-up
● HR, Admin & Operations Team Support as Needed
○ Act as liaison with our outsourced HR advisors on various issues needing outside counsel and process guidance
○ Assist recruiting team with position descriptions, interviewing & screening of potential new hires
○ Assist with staff arrivals, onboarding and ensuring intake requirements and trainings are complete
○ Be knowledgeable about payroll system and assist Payroll Manager in communication & follow up
○ Assist Accounting Manager with payroll related items
○ Assist DOO, GM’s & AGM’s in HR and non-HR related areas as needs arise
○ Assist with coaching/disciplinary documentation and follow up
○ Work directly with managers to support their HR needs as directed by senior operations team, including training managers on HR policies and procedures
○ Support owners with selected HR related tasks, documentation and rollouts
○ Assist remotely and onsite with HR related issues whenever they might arise
Culture
● Support a fun, friendly culture and high hospitality standard among our team
● Energize our team and help them understand our standards and expectations
● Interact with guests in a manner that promotes the warmth and friendliness of the lodges
● When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the lodges
Multi-lodge support
● Spend time at all three lodges frequently to build relationships with the teams and in support of specific HR issues/needs
● Transport staff from time-to-time when needs arise
● Maintain close working relationships with management team at all three lodges, including attending selected management team meetings, trainings, etc.
● Be available as needed, where needed, to support operations and housing teams with HR issues
MINIMUM PREFERRED EDUCATION & EXPERIENCE
● Human Resources Certification or similar
● 5+ years prior HR administration or similar experience
● Service industry experience
● Experience living/working in rural/remote environment
COMPETENCIES/REQUIRED SKILLS AND ABILITIES
● Exceptional verbal & written communication skills
● Experience effectively interacting and building trusted relationships with line staff, peers & supervisors
● Experience communicating policies, mentoring others regarding policies and required documentation, and influencing associated behaviors
● Experience coordinating and conducting employee investigations
● Experience receiving and resolving employee relations issues
● Able maintain confidentiality and show exceptional discretion within the complexities of a multi-faceted, multi-location operation with onsite housing and an integrated youth employment program
● Experience managing Worker’s Compensation claims
● Experience with Leaves and associated documentation
● Organizational skill, attention to detail & exceptional follow up
● Capable of self-management and prioritizing diverse daily tasks
● Experience answering staff and guest inquiries and providing guidance
● Experience responding to off-hours needs & emergencies
● Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
● Excited about creating a warm, family atmosphere for guests and staff while setting high standards
● Mature and personable with a relaxed nature
● Leading a healthy, drug-free lifestyle
● Dynamic, fun, and likes living in a remote/rural environment
● Flexible with a “whatever it takes” attitude
WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
● Frequent walking, twisting, bending, reaching, sitting, climbing stairs
● Lifting up to 30 pounds
● Work hours and schedule flexibility to support the needs of our multifaceted year-round hospitality businesses
DETAILS/BENEFITS
● Full time position available immediately
● Manager level position
● 80 hours of paid time off annually; 120 hours after 3 years
● Healthcare benefits available within 90 days
● 401K eligible with company match after 1 year
● Regular work schedule with specific days off will be established. Role also requires ongoing situational and crisis availability day or night, whenever HR issues arise
● If living in lodge-owned housing, room & board available for fixed weekly cost
Note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
