VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.
Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.
We provide excellent benefits including:
- Medical, Vision, and Dental plans through BCBS
- 28 days of Paid Time Off
- Excellent mileage reimbursement rate
- 403b Retirement plan with matching
- Focused programs honoring Veteran patients
- Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
- Best Orientation and Onboarding program you’ve experienced
- Seasoned Hospice leaders guiding your career growth
Essential Functions
- Patient Focused
- Reviews available medical records for all new Palliative Medicine referrals.
- Manages high and medium acuity patient contacts per acuity scale recommendations. As well as low acuity that are in long term care communities.
- Documents visits, contacts, and communication in electronic medical records.
- Serves as the point-of-contact for palliative medicine patients, their families, healthcare providers, and the long-term care communities.
- Facilitates transitions to hospice that are seamless for the referral source, patient, and family.
- Collaborates with NP to manage scheduling of visits in all settings.
- Provides education to patients and families about disease processes, symptom management, and advance care directives. LPN Liaisons will provide teaching as directed by NP or RN.
- Collaborates with the NP to monitor efficacy of interventions related to palliative care needs. LPN Liaisons will collect and report a focused appraisal of the patient’s health status.
- Uses electronic medical record and standard office software to manage patient data and communication between staff and healthcare providers.
- Collaborates with other PM team members to effectively balance workload of referrals and patient census.
- Community Education
- Coordinates with the Strategic Account Manager to provide education to long-term care community staff, referral sources, and families about hospice and palliative medicine, disease process and advance care directives.
- Provides impromptu community staff education on palliative care topics when the opportunity arises.
- Customer Service
- Collaborates with VIA administrative staff, Referral Center staff and community staff to maintain a seamless referral process.
- Maintains a collaborative relationship with VIA and with key community staff members to promote business development.
- Assists in performing service recovery when community expectations are not met.
- Communicates with the Strategic Account Manager and the AVP to keep them abreast of any changes in the communities.
- Participates in VIA sponsored community appreciation functions, when possible.
- Other
- Assists in the development of policies and procedures utilizing own clinical expertise.
- Provides education to VIA staff on palliative medicine topics.
- May perform other duties as required
