Position Summary:
Responsible for coordination, implementation and oversight of hospital/facility Risk Management (RM) and Patient Safety program. Analyzes hospital/facility loss data and develops appropriate loss reduction interventions. Builds and maintains relationships with hospital/facility insureds. Serves as hospital/facility expert for Marketing Department to retain and expand LAMMICO’s hospital/facility book of business. Collaborates with Marketing to develop tailored proposals and RM marketing materials for hospitals and facilities. Primary contact for responding to RM related questions and meeting needs of LAMMICO’s hospital/facility insureds.
Reporting Relationship:
Reports directly to the VP of Risk Management and VP of Business Development and Sales.
Essential Functions/Responsibilities:
- Works in a cooperative manner with management, coworkers, customers, and vendors; supports LAMMICO’s mission and vision in daily operations
- Contributes to the development of the department’s strategic and operating planning and meets assigned target dates and objectives; helps ensure that department quality, service and productivity standards are met
- Point person for LAMMICO hospital/facility insureds for all RM and marketing related services and questions
- Responsible for coordination, implantation, and oversight of LAMMICO’s hospital/facility RM and Patient Safety program, including:
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- On site assessment
- RM consultation
- Hospital RM premium discount program
- LAMMICO’s Patient Safety Award
- Live and online hospital/facility/nursing staff education activities
- Serves as hospital/facility expert for Marketing Department to retain and expand LAMMICO’s hospital/facility book of business
- Conducts review and analysis of claims for insured hospitals, and facilities and develops and implements risk reduction strategies
- Collaborates with Marketing to develop tailored proposals and RM marketing materials for hospitals and facilities
- Supports Marketing by attending meetings with prospective hospital/facility insureds (primarily within Louisiana and other states where LAMMICO provides coverage) to inform them about LAMMICO’s RM & Patient Safety programs and services
- Builds relationships with insured hospital/facility staff by visiting them onsite on an ongoing basis
- Leads risk management team to conduct risk assessment activitie for hospitals/facilities and provides insureds with loss reduction interventions
- Contributes to development of evidenced based live and online RM courses for healthcare providers and hospital/facility staff; serves as speaker at live education presentations and webinars
- Serves as RM liaison to Communication Department for development of RM hospital and facility brochures, hospital newsletter, and other hospital/facility communications/publications; ensures timely submissions of content
- Stays abreast of and informs/educates RM and other LAMMICO staff of new and emerging risks in hospitals and healthcare facilities
- Reports to LAMMICO Committees regarding hospital/facility insureds’ risk profiles
- Responds to RM hospital phone calls
Secondary Functions/Responsibilities:
- Other responsibilities and special projects as assigned
- Attends seminars and conferences as assigned
