Skip to main content

Guest Relations Specialist - Registration and Sales

Job Details

Carolina Creek - Huntsville, TX
Full Time
Day
Guest Relations

Description

General Qualifications

The Guest Relations Specialist - Registration and Coordination must be a mature follower of Jesus, still growing and developing in his/her faith. He/she must be fully in accord with Carolina Creek Christian Camps (CCCC) mission statement, and statement of beliefs; committed to living these out personally, and instilling them in the organization. He/she must be of strong moral character and integrity.

 

Position Objective

The Guest Relations Specialist - Registration and Coordination will work with the Director of Guest Relations and Partnerships to lead the process of coordinating and registering groups all year for Carolina Creek.  He/she will be an expert on the camper registration software, and will be able to assist all callers with any questions that arise.  He/she will be able to deal with parents and group leaders, answering phones in a professional manner.  He/she will have general knowledge of the camp program, and will be able to direct calls to the right person.  He/she will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with CCCC’s mission, vision, and values.

Job Type

  • Full-Time Exempt

Key Job Accountabilities

  • Responsible for the process of registering campers for all of our programs including summer camp and other year-round and programmed retreats
  • Assist for booking retreat sales including calling groups, answering inquiries, and completing contracts
  • Assist with Accounting in the processing of payments for all groups
  • Be an expert in the registration software, and helping parents and campers successfully navigate the registration process
  • Answering questions from parents, campers, and group leaders in a professional manner
  • Assist in answering phone calls and directing question to the right person in the organization
  • Assist the Guest Relations department in creating SOPs relevant to the department
  • Strong self-initiative to serve others and customers
  • Lead tours of camp and the programs we offer to perspective groups
  • Attend all required staff meetings and events
  • Actively participate in and contribute to the broader camp programs of CCCC
  • Actively engage and participate in the staff community through a godly attitude, words and actions
  • Ability to work with other departments in handing off guest and camper details

Supervisory Responsibilities

  • Reports to Director of Guest Relations and Partnerships

Qualifications

Education/Certifications/Licenses

  • Must have a current valid driver’s license
  • Must have a high school diploma, GED, or equivalent
  • Bachelor’s degree preferred, but not required

Work Experience

  • Previous Camping experience preferred 
  • Previous Customer Service experience preferred
  • Previous Sales experience preferred
  • Previous Customer Management Software and Systems Leadership preferred

Knowledge, Skills and Abilities

  • Must possess strong communication skills with excellent telephone etiquette
  • Must be confidential and discreet when dealing with sensitive information
  • Must possess strong computer skills and an understanding of Google Drive and proficiency on the Microsoft Suite of software applications
  • Must possess strong interpersonal relations skills
  • Must be able to remain calm under stress and deal with conflict in a professional and courteous manner
  • Must have excellent written communication skills for corresponding with pastors and parents
  • Work independently, being able to be a self-starter
  • Must be organized and detail oriented
  • Must possess emotional and spiritual maturity
  • Must possess a developed sense of empathy 
  • Must be flexible with an ability to adjust and problem solve in challenging situations
  • Able to engage in active listening
  • A heart to serve wherever and whenever needed

Physical Demands:

The physical environment requires the employee to work both inside and outside in hot and humid conditions. Requires sitting, standing, squatting, stooping, twisting, and ability to lift/carry anywhere from 15 to over 60 lbs.

Additional Requirements

  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Satisfactory completion of background investigation, as well as ability to provide proof of eligibility to work in the United States.
Apply