Are you a person who excels as a professional retreat consultant, skilled in meticulously planning and coordinating event details with group leaders year-round for programmed retreats and camps? Can you effectively embody and uphold Carolina Creek's mission and values while translating group leaders' needs into creative, positively impactful experiences that exemplify Christian hospitality? if so, Carolina Creek is looking for you!
General Qualifications
The Guest Experience Specialist must be a mature follower of Jesus, still growing and developing in their faith. They must be fully in accord with Carolina Creek’s mission statement, and statement of beliefs; committed to living these out personally, and instilling them in the organization. They must be of strong moral character and integrity, and have demonstrated leadership qualities.
Position Objective
The Guest Experience Specialist will work with the Director of Marketing, Sales, and Events to lead the coordination process with groups prior to their arrival, as well during their event. They will be an expert on the group coordination software, assisting guest group leaders with questions that arise, as well as listening to the guests’ needs and ensuring a positive experience through attentive service. They will be able to communicate with group leaders, answering phones and emails in a professional manner. They will have general knowledge of the camp program. They will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek’s mission, vision, and values.
Job Type
Key Job Accountabilities
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Work as a professional retreat consultant planning and coordinating details for events with group leaders year-round for programmed retreats and camps.
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Understand and operate with Carolina Creek’s mission and values. Ensure guest experience aligns with the mission.
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Understand and translate the group leaders’ needs into a creative positive experience, reflecting Christian hospitality.
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Assist Accounting in the processing of payments for groups.
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Serve as an expert in the group coordination software, and support group leaders in successfully developing their schedules to enhance their experience.
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Answer questions from group leaders in a professional manner.
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Interface with all departments before and during events to make sure that housekeeping, food service, maintenance, grounds, activity staff, health staff and other service staff understand expectations.
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Proactively minimize any conflicts between concurrent groups.
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Respond creatively, patiently, courteously and professionally to unanticipated events, such as inclement weather, injuries, delays and conflicts between groups.
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Lead in serving guests, particularly upholding standards for customer service, cleanliness of facilities, support of the dining experience, provision of recreational activities, and impromptu needs of any group.
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Participate in tours of camp and the programs we offer to prospective groups.
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Articulate the mission, values, and faith elements of Carolina Creek from a personal perspective..
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Provide godly counsel and encouragement, and pray with guests and staff as situations call for.
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Assist in creating SOPs relevant to the guest experience and event execution.
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Participate in preparation of facilities prior to guest arrival, including but not limited to cleaning facilities, setting up meeting rooms, and moving furniture.
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Actively participate in and contribute to the broader camp programs of Carolina Creek and be willing to serve in other areas of camp when necessary.
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Actively engage and participate in the staff community through a godly attitude, words, and actions.
Supervisory Responsibilities
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Situational supervision over weekend staff, part-time staff, seasonal staff, interns, and volunteers who are assigned to serve a group that you are hosting.