Customer Service Representative

Customer Service Representative
Lowcountry Foundation and Crawlspace Repair

Lowcountry Foundation and Crawlspace Repair, a leading company in the foundation repair industry, is seeking a dynamic, enthusiastic, and customer-focused individual to join our team as a Customer Service Representative. This is a key role within our organization, where you will be responsible for scheduling sales appointments and ensuring our customers have a seamless and positive experience from start to finish.

Our mission is to redefine the construction industry by delivering outstanding service and creating lasting relationships with our customers. We place great value on our employees and are committed to providing a supportive and rewarding work environment where you can thrive.

What We Offer:

• Competitive Pay & Benefits: Including health and life insurance, with optional dental, vision, disability, and ancillary coverage. Starting pay of $20 an hour!
• Bonus Program: Paid out each bi-weekly pay period.
• Comprehensive Training & Tools: Equipped with the best resources to ensure success in your role.
• Positive, Respectful, and Fun Culture: A workplace that values collaboration, trust, and respect.
• Pride in Your Work: Be part of a reputable company with a strong community presence.
• Professional Growth Opportunities: Expand your skills and advance in your career.

Key Responsibilities:

• Engage with Customers: Answer incoming calls, schedule sales appointments, and follow up on customer inquiries to ensure satisfaction.
• Maintain Accurate Records: Keep customer information and databases up to date.
• Collaborate Across Departments: Provide essential support to other teams within the company.
• Deliver Exceptional Service: Ensure every interaction contributes to a positive and memorable customer experience.

What We’re Looking For:

• Customer Service Experience: Proven ability to deliver excellent service in a customer-facing role.
• Strong Communication Skills: Exceptional phone etiquette and interpersonal abilities.
• Tech-Savvy: Comfortable using various computer programs and applications.
• Resilience & Positivity: Ability to handle a high volume of calls and maintain a positive, persistent attitude even in the face of rejection.
• Background Check & Drug Screen: Must successfully pass pre-employment screenings.

At Lowcountry Foundation and Crawlspace Repair, you will play a vital role in a company that’s continuously growing and striving for excellence. If you take pride in providing exceptional customer service and want to be a valued member of a high-performing team, we encourage you to apply today!

For more information about our company, visit www.lowcountryfoundationrepair.com.