Front Desk Receptionist - Stein Campus

St. Ann Center for Intergenerational Care is the first of its kind facility in the United States and a global leader on comprehensive intergenerational care for all ages and abilities. At St. Ann Center no one is alone, and everyone is celebrated!

St. Ann Center specializes in adult and child day services in a safe, homelike setting where compassion, care, and dignity are key. We bring all ages together from 6 weeks old to 100+. In 2016, St. Ann Center was recognized for the Best Intergenerational Award and Mayor Tom Barrett said:

“This is the closest place to heaven on earth. Everyone is loved for who they are.”

Our organization has grown dramatically in the 36 years since we were established and the need for services in our community continues to spark ideas and advances to care for individuals of all ages. We are excited for you to join our organization to advance the mission and operational effectiveness for our continued growth to serve the community.

Position Summary:

Our receptionist greets and assist clients, families, visitors, service or sales representatives, vendors, and job applicants while providing the highest level of customer service, and process management/improvement, which also includes managing a switchboard. Monitors all facility and client safety/security systems and alerts staff during emergency situations according to all State/Federal regulations/codes while following St. Ann’s policies, procedures, and practices while supporting daily office operations and is accessible and responsive.

Duties and Responsibilities:

• Answers telephone, determines nature of calls and transfer to appropriate individual or department. Takes accurate messages for employees who are without office telephones and forwards per standard procedures
• Greets and gives information/directions to residents, families, guests, visitors, services and sales representatives, vendors, and job applicants, etc.
• Maintains confidentiality of administration, employee and client information
• Accepts, signs for, logs and follows other procedures for receiving deliveries and sorts, forwards, alerts staff for delivery and mail
• Performs clerical/record keeping duties as requested
• Ensure COVID19 Protocols
• Other duties as assigned

Education/Training:

• High school graduate or GED
• At least 1-year experience in customer services and/or with multi-line telephone system

Skills/Abilities:

To excel in this role, you should be self-motivated, highly organized, a good communicator,

• Must be regularly at work, on time, as scheduled
• Must have the ability to adapt to changing organizational needs, work flexible hours to meet scheduling requirements
• Must demonstrate the ability to comprehend and follow established procedures, be able to multi-task and to work independently and perform various duties without close supervision