Job Description:
We are looking for a highly organized and detail-oriented Order Processing Administrator to join our team. This role is essential in managing the end-to-end process of order fulfillment, from capturing online orders to coordinating with vendors, handling payments, and ensuring customer satisfaction. The ideal candidate will be responsible for processing orders, expediting shipments, managing vendor relationships, and ensuring timely and accurate payment transactions.
Key Responsibilities:
- Responsible for pulling and capturing online orders from the SCE platform to ensure accurate and timely order processing
- Expedite orders for both web and phone sales by placing transfer or purchase orders for non-stock items with direct vendors and wholesalers (WD)
- Request funds for PayPal deposits and process refunds through systems such as Legend, PayPal, and Affirm for canceled orders, ensuring accurate and timely transactions.
- Create and manage credit invoices and credit purchase orders (POs) for Accounts Payable (AP), Sales, and Customer Service (CSR) teams
- Responsible for updating and managing Estimated Time of Arrival (ETAs) and tracking numbers in the system from vendors to ensure accurate and up-to-date shipping information
- Perform high-volume data entry tasks to ensure order accuracy, including verifying order details, addresses, and payment processing
- Address and resolve customer inquiries regarding order status, shipping issues, returns, and other order-related concerns in a timely and professional manner.
- Work with vendors, internal teams (Sales, AP, CSR), and management to ensure orders are processed efficiently and customer needs are met
Qualifications:
- High school diploma or equivalent required, some college preferred
- Minimum two years of experience in expediting, buying, or order processing in a fast-paced environment
- Proven background in customer service or a related administrative role in a fast-paced environment
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines
- Excellent attention to detail and accuracy in data entry and order management
- Experience with order management systems, payment platforms (PayPal, Affirm, Legend), and ERP systems is highly preferred
- Strong verbal and written communication skills for clear and professional interactions with customers, vendors, and internal teams
- Ability to work independently while collaborating with cross-functional teams
- Experience in handling customer inquiries and resolving issues effectively
Work Environment:
- This is an office-based position in a dynamic environment, requiring effective multitasking and strong communication skills.
We are committed to working with and providing reasonable accommodation for individuals with disabilities. Please speak with the hiring manager if you need accommodation during the interview process.
ORW | 4WP is an EEO/AA - W/V/D/M employer and is proud of our diverse workforce. All employment offers are contingent upon the successful completion of a background check.
We use E-Verify to determine employment eligibility for all new hires in partnership with the U.S. Social Security Administration (SSA) and the U.S. Department of Homeland Security (DHS).
