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- All Wilson Representatives are responsible for taking care of people – first. People come before processes. We have the highest professional standards during all communications with our guests.
- Our mission is clear and elegant and serves as the focal point for all we do – providing for comprehensive excellence in all facets of professional property management. As a service organization, we take care of people.
- Our Core Values define “what we stand for” and “what we won’t stand for.” They include Kindness, Excellent Attitude, Focus, Clean-Clean, and Efficiency.
- Ensure all guests receive 100% customer service.
- Greets guests, explains items using concise and articulate language, and
listens and responds to questions.
f. Returns to the table throughout the guest’s visit to ask if guests are
satisfied.
g. Communicates with guests demonstrating confidence and encourages
them to feel unique and special.
h. Performs duties that require organization, speed, efficiency, and bending
and lifting.
i. Handles multiple priorities, works under stress and exercises good
judgment when dealing with guest situations and complaints.
j. Maintains cleanliness of all tables.
k. Maintains cleanliness of work stations during working hours and perform
weekly maintenance.
l. Always be on time for scheduled shifts.
m. Performs the function of host whenever possible.
n. Be a Goodwill Ambassador at all times by practicing regular guest
interaction.
o. Helping to ensure an efficient, smooth flowing breakfast.
p. Complies with all health and safety regulations