Bank of Washington is in the business of doing good, by prioritizing employees, customers, community, and relationships. The Bank is looking for a Relationship Banker to play a critical role in the Bank’s continued growth and in delivering an outstanding customer experience. This person will be responsible for building the Bank’s business deposit relationships and connecting new and existing businesses with the Bank’s cash management resources they need to help their businesses grow, thrive, and succeed.
Essential Responsibilities:
- Build long-term relationships with customers and work to understand their financial needs and consultatively address by making appropriate product and service recommendations or referring them to a financial partner.
- Clearly explain product and service benefits, requirements, changes and other related product information to customers.
- Support branch operations, manage customer relationships, and efficiently process banking transactions to minimize errors and fraud, including account opening and closing.
- Works collaboratively with bank partners to deliver the desired customer experience and achieve overall business objectives.
- Engage in proactive customer acquisition activities such as scheduling and conducting self-generated appointments, attending on-sites, and completing customer outreach by phone.
- Demonstrate empathy and proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues, as needed.
- Participate in continuous learning to gain knowledge of bank processes, policies, software, terminology, and rules and regulations.
Preferred Education, Experience, Technical Knowledge, and Skills:
- Outside Sales: (Preferred)
- Financial Services: (Preferred)
Compliance:
- The employee is responsible and accountable for establishing and following procedures to ensure compliance with all applicable regulatory rules and regulations. Actively identifies and mitigates different types of risk, such as regulatory, reputational, and operational.
- Bank of Washington will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job.
The Bank of Washington is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
