Assistant Branch Manager

Job Summary 

The Rock Island Assistant Branch Manager is responsible for branch operations and will oversee the teller area. This position is also responsible for prompt and efficient bank transactions through the selection, training, and development of branch personnel. 

Essential Functions and Responsibilities 

• Provide leadership to assigned branch, overseeing retail activities and banking systems. 
• Assist retail staff by reviewing, coaching, and approving or denying monetary and account transactions. 
• Maintain sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing coaching and cross-training opportunities.  
• Work with the Lead Universal Banker and RI Market Manager to organize the daily workflow of the branch. Provide daily supervision and assistance to employees in order to maintain quality staffing and high customer service levels.  
• Collaborate with the RI Market Manager to conduct timely and constructive performance evaluations. 
• Oversee the Rock Island Market branch audits of internal control systems and procedures.  
• Know, understand, follow, and be able to explain/teach all policies, procedures, and regulations related to retail transactions.  
• Actively solicit and open new accounts and products while cross-promoting lending services. 
• Balance cash drawer daily according to established procedures and report any teller cash differences immediately to direct supervisor. 
• Oversee proper balancing procedures are followed for cash drawers and vaults. 
• Maintain IRA and HSA product knowledge, open IRA and HSA accounts, and act as a retail contact person regarding IRA and HSA accounts.  
• Update customer and account information on computer and complete the paperwork related to the change.  
• Maintain the teller area to ensure the safety of all negotiables and confidential records.  
• Demonstrate a helpful, friendly, and team-player attitude. 
• Follow established protocol including robbery/hold-up procedures. 
• Ensure the Bank’s Core Values are upheld by maintaining a cohesive and positive working environment. 
• Comply with all federal and state laws and regulations, including the Bank Secrecy Act.  

Knowledge/Skills/Abilities 

• Excellent written and verbal communication and interpersonal skills. 
• Thorough understanding of customer service and bank products/services. 
• Ability to remain friendly and calm in stressful situations. 
• Above average knowledge of fundamental mathematics. 
• Ability to be trustworthy and act with integrity. 
• Ability to travel between Rock Island branches as necessary. 
• Excellent leadership, management, and conflict resolution skills. 

Education/Experience/Licenses/Certifications 

• High school diploma or recognized equivalent required.   
• Associate’s degree or higher preferred.  
• 1+ years of retail sales and/or banking experience.  
• 1+ years of supervisory/management experience.  
• Bi-lingual preferred.  

Equipment/Software 

• Ability to operate general office equipment. 
• Proficient in Microsoft Office Suite. 

Bank Responsibilities/Expectations 

• Perform all essential functions and responsibilities with Bank strategic objectives and goals in mind. 
• Adhere to the Bank’s high standards of ethical business conduct and compliance by acting lawfully, ethically, honestly, and professionally. 
• Maintain a positive work atmosphere by interacting with the Bank’s internal/external customers in a mutually respectful manner regardless of race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, and all other protected classes. 
• Take an active role in the community consistent with the Bank’s objectives and policies outlined in the Community Reinvestment Act statement and Volunteer Improvement Program. 
• Complete annual bank-wide and job-specific training requirements as directed by management. 
• Inform customers of the Bank’s products and services, refer business to appropriate department, and cross-sell Bank products. 
• Perform related duties as assigned, within the scope of the position. 

American Bank & Trust Core Values 

• Proactively take ownership of our clients’ financial services needs. 
• Leverage technology to consistently and efficiently deliver a superior customer experience. 
• Demand excellence and accountability in performance from each other. 
• Support the professional development of Bank personnel through training, defined career paths, mentoring, and growth opportunities. 
• Be committed to each other and to the overall success of the Bank. 
• Make it fun! 

Physical Requirements 

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. 

*Employee benefits include health, vision, dental, life, disability, critical illness, and accident insurance available to full-time employees after 30 days of employment, and 401k for all employees beginning on hire date.

**Be advised that employment is contingent on passing a pre-employment background check which includes state, federal, and national criminal checks, credit check, and employment verification.