POSITION SUMMARY (include key objectives, accomplishments or outcomes for the position):
The Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the provider when performing clinical tasks during patient care. The MA reports to the nursing supervisor, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures.
RESPONSIBILITIES (The major functional areas Employees member is responsible for)
- Quality patient care
- Accurate, complete, and timely documentation
- Inventory and medication management
- Clinic environment management
- Maintenance of examination room between patient appointments
- Patient flow
ACCOUNTABILITIES (The “deliverables”, specific activities or key tasks Employees is expected to perform)
- Competent and safe patient care - including but not limited to using at least two patient identifiers, collecting patient information and assessment data, obtaining vital signs, height and weight, assisting patient to examination room, performing point of care testing (including quality controls), medication administration, responding to patient calls and messages, prescription refill facilitation and support, prior authorizations, patient education, and providing health information materials and resources as appropriate.
- Accurate, complete, and timely information collection and documentation in the electronic medical record and other systems as needed and appropriate (eCW, LA LINKS, for example).
- Reports assessment findings to the provider.
- Triages patient calls and responds to patient messages or directs to the provider as appropriate.
- Confirms and clarifies written orders prior to implementation of delegated task.
- Shows self-awareness of own culture, identity, biases, prejudices and stereotypes
- Is willing to challenge and change organizational practices that present barriers to different groups
- Fosters an environment that is respectful, kind and culturally curious
- Honors organizational value of social justice, anti-racism and equity work.
- Appreciates and promotes perspectives which arise from differences in lived experiences, histories and backgrounds including but not limited to race, culture, religion, age, gender, sexual orientation, ability and gender identity.
