Spanish Speaking Social Worker/Social Services Case Manager

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Our Mission

Strengthening our entire community through whole-person healthcare and education.

Position Summary

Provides assessment, referral, education, service planning, and care coordination services to CrescentCare clients with a focus on increasing self-management and adherence to behavioral health treatment plans.  They will focus on work with persons living with chronic mental health conditions.  Works as a part of an interdisciplinary team with CrescentCare and/or community providers. This position will have a focus on initiating and maintaining community behavioral health partner relationships.  Maintains a close working relationship with direct supervisor, participates in active supervision, and remains receptive to feedback on professional development to support high quality service provision.

Key Duties and Responsibilities

• Ensures expedient client access to needed behavioral health resources
• Engage clients in contact either through face-to-face, telephone, text messaging and complete all notes and required documentation, providing a minimum of 24 total documented UOS per day.
• Administer Biopsychosocial (BPS) assessments to determine accurate level of care as indicated by American Society of Addiction Medicine (ASAM) criteria for patient placement, including SAMHSA GPRA and create an individualized plan for services with each client.
• Assist clients in articulating personal goals for recovery.  SAMHSA case manager will support clients in identifying and creating recovery goals and objectives and work the treatment team in determining the steps he/she needs to take to achieve these goals.
• Works according to standard with the assigned care team, if applicable.
• Takes responsibility for the management of assigned caseload using evidence-based interventions.
• Submits well-written notes based on treatment/care/recovery plans, thorough strengths-based assessments, and other required paperwork within required deadlines.
• Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
• Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.
• Responsible for remaining receptive to coaching and/or participating in disciplinary action when expectations and standards are not met.
• Attends all meetings and trainings as directed by supervisor.
• Attends a minimum of 20 hours of continuing education annually.
• Other duties as assigned by supervisors.

Qualifications

• The minimum education level required for the position is an MSW.
• PREFERRED minimum experiential level for the position is one year providing social work services.
• The minimum required license is a CSW.
• Minimum age of 21.
• Must have reliable transportation and
  • a valid driver’s license, no license denials, revocations, or more than one suspension in the past three years
  • valid car insurance
  • no more than one at-fault accident in the past three years
  • no more than two moving violations in the past five years

Total Compensation Package

We believe the investment we make in our employees is among the most important. Our compensation package includes:

• Comprehensive medical and prescription drug coverage options
• Health Savings Account (HSA)
• Employer-paid Dental
• Employer-paid life insurance & AD&D
• Employer-paid Wellness Program
• Employer-paid Employee Assistance Program
• Employer-sponsored vision insurance
• Employer-sponsored short-term disability insurance
• Vacation time (accrue 10 days in first 12 months)
• Sick time (accrue 8 days in first 12 months)
• Eleven (11) paid holidays
• 401(k) retirement plan with employer match beginning in employee’s second year

Our mission is to offer comprehensive health and wellness services to the community, to advocate empowerment, to safeguard the rights and dignity of individuals, and to provide for an enlightened public. We offer a broad range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

What We Do for Our Clients  

Primary Health Care • Pediatrics • Dentistry • Gender Clinic • Behavioral Health • Addiction Recovery

Case Management • Nutrition Programs • Medicaid/Insurance Enrollment • Legal Services

Food and Housing Assistance • Smoking Cessation • Syringe Access Program

Advocacy, Outreach, Education • HIV/Hep. C/STI Testing and Prevention • COVID-19 Screening & Vaccinations

Our Offer to You: An Extensive Benefits Package

• All Employees are W-2 Status
• Employer Paid Benefits: Dental Insurance for employee, Employee Wellness Program, Employee Assistance Program, $50,000 in Life Insurance
• 11 paid holidays, including Mardi Gras and day after Thanksgiving
• Vacation and sick days, accrued starting day one
• Medical Insurance (two plan options)
• Vision insurance
• Long-term disability
• Short-term disability
• 401(k) Plan – 1.5% employer contribution; additional employer match with employee contribution
• Discount programs  

*All new hires are required as a condition of employment to receive at a minimum of one dose of the COVID-19 vaccinations prior to their start date, and complete the second dose as instructed by their health care provider.

*No Relocation Package Available

*No Work Visa Sponsorship Available

We are an Equal Opportunity Employer and do not discriminate against employees or applicants on the basis of race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws.