Treasury Management Support Specialist

Position Summary

Responsible for the review and set up of business online and cash management banking profiles to mitigate risks for the Bank and for customers. Handles business online banking maintenance including research and documentation of Shared and Multiple entity profiles. Responsible for Quality Control reviews of documentation as needed. Assist with the compilation and distribution of the weekly, monthly, quarterly and annual reports for the Treasury Management area. Responsible for the compilation and distribution of quarterly internal and external newsletters. Assist with the daily review of reports from the online banking system and monitoring alerts from online banking and the banks monitoring software to mitigate risks to customers and the bank. Assists in maintaining Treasury Management manuals and user guides for customers and employees. Responsible for support of cash management products and services for Treasury Management customers. Works with BDOs and BCMs to expand and emphasize sales and cross sales in achievement of Bank goals and business objectives particularly in the area of cash management-Sweep-Remote Deposit-Positive Pay products/services to promote and grow our overall business relationships. Serves as a support representative for Treasury Management customers and employees by providing efficient service and support and ensuring confidentiality of customer and Bank information. Demonstrates and sets an example for Peoples Bank ECS delivery standards. Identifies prospective Cash Management-Sweep-Remote Deposit-Positive Pay cross sell opportunities. Works with sales staff members to identify, obtain and retain customers. Assist with the annual reviews for deposit and ACH limits and on-site reviews with the Treasury Management Team, Credit Administration and the BSA Officer as needed.

General Qualifications

Required Education/Knowledge: • High School diploma or Associates Degree • Must have a broad knowledge of the banking industry • Broad knowledge of applicable banking policies and regulations • In-depth knowledge of Treasury Management products and services • Strong customer support knowledge

Required Experience: • 2 years Treasury or Banking experience preferred. Candidate should have a strong working knowledge of computer-based applications such as Microsoft Windows, Excel and PowerPoint. Specific knowledge of PC hardware configurations of installation of certain treasury services and internet set-up will be provided.

Required Skills: • Must have the ability to communicate a strong vision for business • Provides exceptional support to new or existing bank clients and assists internal and external contacts with service requests, inquires or technical issues related to specific bank and treasury management services. • Demonstrate the ability to work independently and effectively with the banks internal business partners. • Excellent analytical, problem solving and communication skills. • Strong organizational and time management skills, ability to meet deadlines. • Maintains a positive role in the community