Tufts V.E.T.S. is a multispecialty emergency and critical care VECCS level 1 certified facility in New England. We are an affiliate of the Cummings School of Veterinary Medicine, at Tufts University, providing a unique environment that integrates learning into a busy private practice setting. We are committed to providing the highest standard of patient care from a wide range of specialty services including emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, cardiology, and urgent care. We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond.
Tufts V.E.T.S. strives to be a community where diversity and inclusion are a priority.
SIGN-ON BONUS: $5,000
REPORTS TO: Clinical Services Manager
The Surgery/Anesthesia Technician Supervisor is responsible for overseeing the day-to-day operations of the Surgery and Anesthesia department at TVETS. The supervisor will work closely and collaboratively with our Chief of Surgery, anesthesiologist, and along with all other members of the team.
This position will require time both on and off the floor. The supervisor will work on the floor, modeling best practices in client/patient interactions with team members while observing and coaching team members on their clinical skills, knowledge, and patient care. The supervisor will ensure efficient workflows, delegate cases appropriately and ensure a high standard of patient care are being followed by all team members in the department. They are to build good working and interpersonal relationships with all other services. As a member of leadership, they play a vital role in building and maintaining a healthy culture throughout the hospital.
This position requires someone who is organized, confident, and can maintain professionalism in tense situations. The supervisor is invested in the success of the department as well as the hospital, leads effectively and thoughtfully, is a champion through change, and possesses the ability to solve complex problems. A high level of emotional intelligence is key to succeed in this role. The supervisor must be committed to controlling their emotions in a high stress environment and navigating interpersonal relationships judiciously and empathetically. One must have the ability to navigate difficult conversations while being aware of body language, tone, and words to ensure an approachable and optimistic interaction. This includes deescalating employee conflict and gossip in a constructive and productive way.
POSITION RESPONSIBILITIES
- Perform all duties and tasks required of a Surgery/Anesthesia Technician Level 4. See job description for further details.
- Motivate, inspire, and empower team members.
- Ensure optimal patient care by providing clear expectations and direction for team members.
- Provide coordination of the day and all anesthetic cases.
- Assure that breaks included in each daily schedule.
- Oversee equipment maintenance and inventory for the department.
- Demonstrate advanced technical skills, knowledge, and client service.
- Work with the management team to advance the mission of Tufts VETS.
- Provide technical support and delegation.
- Provide team members with coaching and training that are in line with hospital expectations.
- Monitor and give frequent feedback to team members to ensure they deliver exceptional patient nursing care.
- Conducts performance evaluations with the Clinical Services Managers support.
- Develop departmental policies and procedures.
- Provide conflict resolution both internally and externally.
- Maintains the schedule for Surgery and Anesthesia that provides appropriate and adequate coverage for services. Including time off requests, callouts, holidays, and transferring of team members to other services as needed.
- Participates and oversees the Anesthesia on-call schedule.
- Participate in callout and open shift coverage.
- Work required shift schedule including weekends and holiday coverage as required by the service.
- Partakes in the resolution of problems/issues between team members with tact and professionalism.
- Handle disciplinary action when necessary/appropriate (with management approval).
- Participate in recruitment and retention. Including interviewing applicants for positions within the Surgery and Anesthesia services.
- Oversees with onboarding and training of new hires within the department.
- Facilitates and promotes individual growth and development goals/plans for team members.
- Works with the Learning and Development Coordinator, Anesthesiologist, and Anesthesia Trainer on developing training related to surgery and anesthesia.
- Provide guidance as needed to students and interns.
- Act as an advocate for the Surgery and Anesthesia services.
- Meet regularly with the Chief of Surgery and Clinical Services Manager.
- Encourage collaboration and build strong inter-departmental relationships.
- Delegate responsibilities to technicians and work with them to develop specific plans that address the needs of the service.
- Hold regular department meetings.
- Attend and participate in leadership meetings with the management team.
- Oversee payroll for the department including time clock review, pay adjustments, PTO, and approvals.
- Act as the point of contact for other services questions or concerns.
- Participate in in-hospital training and implementation of guidelines.
Soft Skill Expectations
- Maintain an optimistic attitude and follow TVETS policies including the Employee Code of Conduct. Your conduct and interaction with hospital team members and clients is a top priority and is continually evaluated.
- Adhere to all hospital policies and standards as required by employee manual.
- Serve as a representative of the hospital. Display courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and hospital team members.
- Adhere to your work schedule. Be on the floor ready to work at the start of your shift.
- Demonstrate initiative and teamwork in your duties each day.
- Demonstrate professionalism and discourage gossip/rumors.
- Maintain strict confidentiality.
- Follow all hospital safety protocols.
- Communicate openly, effectively, and regularly with all management, supervisors, and specialists
- Maintain positive rapport between all hospital team members and clients.
Personal conduct and interpersonal skills are very important. Interaction with hospital team members and clients is a top priority and is continually evaluated.
**Position responsibilities may change on a temporary or regular basis according to the needs of the service or business without it being specifically included in the job description.
SCHEDULE:
- Fulltime commitment, Monday through Friday required.
- Shifts TBD.
- Includes on-call and holiday coverage as needed.
- This position is considered essential and is therefore required to work as scheduled during inclement weather (i.e., during snowstorms).
- Schedule subject to change at managements discretion to meet the needs of the Surgery and Anesthesia services.
