Role Overview:
Sales Professionals serve as a brand ambassadors, showcasing impeccable presentation and behavior by adhering Dover Street Market’s selling standards, ensuring outstanding and consistent customer service. Additionally, you'll employ a dynamic approach to achieve results, demonstrating success in maintaining relationships with clients and fostering new connections to drive business growth.
Key Responsibilities:
Customer Service and Sales:
- Ensuring the very best levels of customer service at all times
- Strong understanding of product knowledge
- Offering a personalised shopping and styling experience to our clients; able to navigate all spaces in the building
- Delivering personal monthly and seasonal sales targets, always communicating, and working closely with the team to do so
- Ensuring that customers are added to the DSM Database, and clientele proactively
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a Customer Book of key clients and VIP’s
- Maintaining open communication to ensure consistency in service and strategy as we build success in the market as a whole
Stock and Brand Management:
- Brand Ambassador, taking ownership of areas of responsibility
- Keeping areas of responsibility replenished, and ensuring BOH standards are organized
- Regular stock checks in partnership with Inventory Manager
- Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales
- Clear understanding and maintenance of VM standards, as well as overall VM standards in the store and on the floor
- Strong communications skills; able to express needs to management, and work well in a team to ensure clear understanding of expectations
Key Requirements & Skills:
- Retail sales and expertise within a high-end/luxury business preferred.
- Possesses knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues
- Client book of potential New Business for DSM
- Language skills beneficial
- Knowledge of Retail Pro beneficial
Core Competencies:
- A highly motivated and competent individual able to converse at all levels both internally and externally
- A self-starter able to set the standard by their own professionalism and attitude
- Must be energetic, motivated and organised. Willing to do whatever is required to get the job done
- Structured but approachable, with a flexible outlook able to adapt to the changes in the business
- Able to multi-task in order to drive the business forward
